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An assessment of customer sati...
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The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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2
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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3
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
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pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
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4
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
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5
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
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Linking service quality at the cellar door with brand equity building
Nella, Athina
;
Christou, Evangelos
- In:
Journal of hospitality marketing & management
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(
2014
)
7/8
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pp. 699-721
Persistent link: https://www.econbiz.de/10010473501
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The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands
Baquero, Asier
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Delgado, Beatriz
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Escortell, Raquel
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2020
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3
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Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
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Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
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3
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pp. 263-278
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Determinants of customer satisfaction : empirical study in hotels
Machado, Maria João Cardoso Vieira
- In:
International journal of applied management science
11
(
2019
)
2
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pp. 91-112
Persistent link: https://www.econbiz.de/10012035828
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The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry
Yusof, Yusnita
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Awang, Zainudin
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Jusoff, Kamaruzaman
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- In:
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(
2017
)
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