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The strategic management of information technology in UAE hotels : an exploratory study of TQM, SCM, and CRM implementations
Daghfous, Abdelkader; Barkhi, Reza - In: Technovation : the international journal of … 29 (2009) 9, pp. 588-595
Persistent link: https://www.econbiz.de/10003889383
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Tourismusentwicklung in Mecklenburg-Vorpommern und Gästezufriedenheit : Klimawandel im Ostseeraum und Herausforderungen für die Wirtschaft Mecklenburg-Vorpommerns
Werner, Kathrin; Sperling, Werner; Hansch, Antje; … - 2009
Persistent link: https://www.econbiz.de/10003892566
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E-Mail-Management und seine systemtechnische Unterstützung in der Hotellerie
Fux, Michael; Myrach, Thomas - In: HMD : Praxis der Wirtschaftsinformatik 46 (2009) 270, pp. 37-44
Persistent link: https://www.econbiz.de/10003911175
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Wege zur barrierefreien Beschwerdeführung im Dienstleistungssektor am Beispiel der Hotelbranche
Jeschke, Steffi - In: Aktuelle Entwicklungen im Dienstleistungsmarketing, (pp. 283-338). 2009
Persistent link: https://www.econbiz.de/10003916198
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Behaving appropriately : managing expectations of hosts and guests in small hotels in the UK
Bennmore, Anne - In: Commercial homes in tourism : an international perspective, (pp. 113-126). 2009
Persistent link: https://www.econbiz.de/10003916509
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Are your satisfied customers loyal?
Skogland, Iselin; Siguaw, Judy A. - In: The Cornell School of hotel administration handbook of …, (pp. 331-345). 2010
Persistent link: https://www.econbiz.de/10008667132
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Customer orientation or competitor orientation : which marketing strategy has a higher payoff for hotel brands?
Dev, Chekitan S.; Zhou, Kevin Zheng; Brown, James R.; … - In: The Cornell School of hotel administration handbook of …, (pp. 263-272). 2010
Persistent link: https://www.econbiz.de/10008667136
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Effect of customer orientation and entrepreneurial orientation on innovativeness : evidence from the hotel industry in Switzerland
Tajeddini, Kayhan - In: Tourism management : research, policies, practice 31 (2010) 2, pp. 221-231
Persistent link: https://www.econbiz.de/10003930688
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Examining antecedents and consequences of brand personality in the upper-upscale business hotel segment
Lee, Jin-soo; Back, Ki-joon - In: Journal of travel and tourism marketing 27 (2010) 2, pp. 132-145
Persistent link: https://www.econbiz.de/10003970864
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A framework of outsourcing relationship marketing : a focus on the Malaysian hotel industry
Abdul-Rahman, Maria; Kamarulzaman, Yusniza - In: International journal of electronic customer … 4 (2010) 1, pp. 4-18
Persistent link: https://www.econbiz.de/10003973017