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The influence of identity-driven customer engagement on purchase intention

Prentice, Catherine; Han, Xiao Yun; Hua, Lian-Lian; Hu, Lin - In: Journal of retailing and consumer services 47 (2019), pp. 339-347

Persistent link: https://www.econbiz.de/10011995641

A journey from customer acquisition to retention : an integrative model for guiding future gaming marketing research

Tuguinay, Jovanie; Prentice, Catherine; Moyle, Brent; … - In: The Cornell hospitality quarterly 65 (2024) 3, pp. 335-353

Persistent link: https://www.econbiz.de/10014634757

Who stays, who walks, and why in high-intensity service contexts

Prentice, Catherine - In: Journal of Business Research 67 (2014) 4, pp. 608-614

The current investigation explores relationships among customer service-quality evaluations, propensity-to-switch, and player retention in a highly-intense service delivery environment (casinos). The study also examines the proposal that player loyalty intervenes between casino service-quality...

Persistent link: https://www.econbiz.de/10010869651

Performance driven outcomes : the case of frontline employees in the hospitality sector

Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123

Persistent link: https://www.econbiz.de/10012176580

Revisiting the job performance-burnout relationship

Prentice, Catherine; Thaichon, Park - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 807-832

Persistent link: https://www.econbiz.de/10012176694

Uncovering the service profit chain in the casino industry

Prentice, Catherine; Wong, IpKin Anthony; Lam, Desmond - In: International journal of contemporary hospitality management 29 (2017) 11, pp. 2826-2846

Persistent link: https://www.econbiz.de/10011799915

Engaging and retaining customers with AI and employee service

Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012390002

Emotional intelligence and adaptability – Service encounters between casino hosts and premium players

Prentice, Catherine; King, Brian E.M. - In: International journal of hospitality management 32 (2013), pp. 287-294

Persistent link: https://www.econbiz.de/10010063516

Service quality perceptions and customer loyalty in casinos

Prentice, Catherine - In: International journal of contemporary hospitality management 25 (2013) 1, pp. 49-64

Persistent link: https://www.econbiz.de/10010083092

Casino Service Quality, Tiered Customer Segments, and Casino Player Retention

Prentice, Catherine; King, Brian E. M.; Ohtsuka, Keis - In: Services marketing quarterly 33 (2012) 4, pp. 277-292

Persistent link: https://www.econbiz.de/10010025194