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Hotel service providers' emotional labor : the antecedents and effects on burnout
Kim, Hyun Jeong - In: International journal of hospitality management 27 (2008) 2, pp. 151-161
Persistent link: https://www.econbiz.de/10003687368
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Human resources challenges and opportunities in China : a case from the hospital industry
Ferreira, Tatiana; Alon, Ilan - In: International journal of business and emerging markets … 1 (2008/09) 2, pp. 141-150
Persistent link: https://www.econbiz.de/10003794523
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Do institutional investors favor firms with greater brand equity? : an empirical investigation of investments in US lodging firms
Oak, Seonghee; Dalbor, Michael C. - In: International journal of contemporary hospitality management 22 (2010) 1, pp. 24-40
Persistent link: https://www.econbiz.de/10003943225
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The peculiar impact of higher room rates on customers' propensity to book
Schwartz, Zvi; Chen, Chihchien - In: International journal of contemporary hospitality management 22 (2010) 1, pp. 41-55
Persistent link: https://www.econbiz.de/10003943246
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The effects of transacation-specific investments in marketing channels: the moderating role of relational norms
Brown, James R.; Crosno, Jody L.; Dev, Chekitan S. - In: Journal of marketing theory and practice 17 (2009) 4, pp. 317-333
Persistent link: https://www.econbiz.de/10003897723
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Strategic hotel development and positioning : the effects of revenue drivers on profitability
O'Neill, John; Mattila, Anna S. - In: The Cornell School of hotel administration handbook of …, (pp. 929-937). 2010
Persistent link: https://www.econbiz.de/10008667100
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Looking beyond RevPAR : productivity consequences of hotel strategies
Brown, James R.; Dev, Chekitan S. - In: The Cornell School of hotel administration handbook of …, (pp. 912-928). 2010
Persistent link: https://www.econbiz.de/10008667101
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Hotel industry averages : an inaccurate tool for measuring performance
Enz, Cathy A.; Canina, Linda; Walsh, Kate - In: The Cornell School of hotel administration handbook of …, (pp. 888-900). 2010
Persistent link: https://www.econbiz.de/10008667102
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Assessing the historical performance of hospitality stocks
Weinbaum, David - In: The Cornell School of hotel administration handbook of …, (pp. 873-887). 2010
Persistent link: https://www.econbiz.de/10008667103
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The performance of lodging properties in an investment portfolio
Quan, Daniel C.; Li, Jie; Sehgal, Ankur - In: The Cornell School of hotel administration handbook of …, (pp. 862-872). 2010
Persistent link: https://www.econbiz.de/10008667104