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Predicting customer retention and profitability by using random forests and regression forests techniques
Larivière, Bart (contributor);  … - 2004
Persistent link: https://www.econbiz.de/10002593764
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Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart; Aksoy, Lerzan; Cooil, Bruce; … - In: Journal of service management 22 (2011) 1, pp. 39-66
Persistent link: https://www.econbiz.de/10009010795
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Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan; Keiningham, Timothy; Buoye, Alexander; … - In: Journal of business research : JBR 68 (2015) 12, pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
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Value fusion : the blending of consumer and firm value in the distinct context of mobile technologies and social media
Larivière, Bart; Joosten, Herm; Malthouse, Edward C.; … - In: Journal of service management 24 (2013) 3, pp. 268-293
Persistent link: https://www.econbiz.de/10009765057
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A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
Aksoy, Lerzan; Buoye, Alexander; Aksoy, Pelin; … - In: Journal of interactive marketing : a quarterly … 27 (2013) 1, pp. 74-82
Persistent link: https://www.econbiz.de/10009718233
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Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart; Keiningham, Timothy; Aksoy, Lerzan; … - In: Journal of marketing research : JMR 53 (2016) 1, pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
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Investigating the post-complaint period by means of survival analysis
Larivière, Bart (contributor);  … - 2005
Persistent link: https://www.econbiz.de/10002717992
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Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling : the case of financial services
Larivière, Bart (contributor);  … - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001999769
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Customer attrition analysis for financial services using proportional hazard models
Van den Poel, Dirk (contributor);  … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749325
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The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke; Verleye, Katrien; Larivière, Bart - In: International journal of research in marketing : IJRM ; … 38 (2021) 2, pp. 425-447
Persistent link: https://www.econbiz.de/10012591054