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Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework

Kaur, Simarpreet; Arora, Sangeeta - In: Journal of financial services marketing 28 (2023) 1, pp. 74-98

Persistent link: https://www.econbiz.de/10014251403

The role of the hedonistic and utilitarian quality dimensions in enhancing user satisfaction in mobile banking

Rejman Petrović, Dragana; Nedeljković, Ivana; … - In: International journal of bank marketing 40 (2022) 7, pp. 1610-1631

Persistent link: https://www.econbiz.de/10013532396

Continued intention to use of m-banking in Jordan by integrating UTAUT, TPB, TAM and service quality with ML

Abu-Taieh, Evon M.; AlHadid, Issam; Abu-Tayeh, Sabah; … - In: Journal of open innovation : technology, market, and … 8 (2022) 3, pp. 1-29

Mobile banking is a service provided by a bank that allows full remote control of customers' financial data and transactions with a variety of options to serve their needs. With m-banking, the banks can cut down on operational costs whilst maintaining client satisfaction. This research examined...

Persistent link: https://www.econbiz.de/10013368695

Disruptive technology and AI in the banking industry of an emerging market

Omoge, Akinyemi Paul; Gala, Prachi; Horky, Alisha Blakeney - In: International journal of bank marketing 40 (2022) 6, pp. 1217-1247

Persistent link: https://www.econbiz.de/10013397785

Customers' intention in terms of using mobile banking services in Serbia

Šabotić, Zenaida; Vehapi, Semir; Lekpek, Ahmedin - In: Digital Transformation of the Financial Industry : …, (pp. 151-169). 2023

Persistent link: https://www.econbiz.de/10013549146

Service quality and self-determination theory towards continuance usage intention of mobile banking

Inan, Dedi Iskandar; Hidayanto, Achmad Nizar; Juita, Ratna - In: Journal of science and technology policy management : JSTPM 14 (2023) 2, pp. 303-328

Persistent link: https://www.econbiz.de/10014327212

The determinants of customer intentions to use fintech services in a commercial Chinese bank

Liu, Xiaoxiao; Chau, Ka Yin; Liu, Xiaoyun; Huang, Fei - In: Journal of business-to-business marketing 30 (2023) 3, pp. 257-276

Persistent link: https://www.econbiz.de/10014454758

E-banking services and the satisfaction of customers in the Jordanian banks

Tahtamouni, Asem - In: Journal of science and technology policy management : JSTPM 14 (2023) 6, pp. 1037-1054

Persistent link: https://www.econbiz.de/10014449944

Exploring mobile banking adoption and service quality features through user-generated content : the application of a topic modeling approach to Google Play Store reviews

Çallı, Levent - In: International journal of bank marketing 41 (2023) 2, pp. 428-454

Persistent link: https://www.econbiz.de/10014267030

Mobile banking adoption its antecedents and post-adoption effects : the role of consumers status orientation in an African context

Badiang, Alphonse Mefoute; Nkwei, Emile Saker - In: Cogent business & management 11 (2024) 1, pp. 1-18

This study examines the antecedents of Mobile banking (M-banking) app adoption, explores post-adoption effects, and tests the moderating effect of consumer status orientation on the relationship between adoption intention and its consequences. The conceptual model hypothesized 20 relationships,...

Persistent link: https://www.econbiz.de/10014529103