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Performance evaluation of e-government services using balanced scorecard : an empirical study in Jordan
Alhyari, Salah; Alazab, Moutaz; Venkatraman, Sitalakshmi; … - In: Benchmarking : an international journal ; BIJ 20 (2013) 4, pp. 512-536
Persistent link: https://www.econbiz.de/10009769575
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Time-relevant metrics in an era of continuous process improvement : the balanced scorecard revisited
Schonberger, Richard - In: Quality management journal : QMJ 20 (2013) 3, pp. 10-18
Persistent link: https://www.econbiz.de/10009770182
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Evaluation of the service review model with performance scorecards
Szabo, Thomas G.; Williams, W. Larry; Rafacz, Sharlet D.; … - In: Journal of organizational behavior management 32 (2012) 4, pp. 274-296
Persistent link: https://www.econbiz.de/10009715447
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Gauging performance in the service industry
Tyagi, Rajesh; Gupta, Praveen - In: Journal of business strategy 34 (2013) 3, pp. 4-15
Persistent link: https://www.econbiz.de/10009761840
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Measurement techniques in performance management : a case study into a not-for-profit organisation
Sridhar, Kaushik - In: International journal of social entrepreneurship and … 1 (2011) 2, pp. 176-183
Persistent link: https://www.econbiz.de/10010360689
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Causal relationships in the balanced scorecard : a path analysis approch
Perlman, Yael - In: Journal of management and strategy : JMS 4 (2013) 1, pp. 70-79
Persistent link: https://www.econbiz.de/10010226524
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Transformation in the defence sector : the critical role of performance measurement
MacBryde, Jillian; Paton, Steve; Bayliss, Margaret; … - In: Management accounting research 25 (2014) 2, pp. 157-172
Persistent link: https://www.econbiz.de/10010381280
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The balanced scorecard in China : does it work?
Zeng, Kaisheng; Luo, Xiaohui - In: Business horizons 56 (2013) 5, pp. 611-620
Persistent link: https://www.econbiz.de/10010125823
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20 years of studies on the balanced scorecard : trends, accomplishments, gaps and opportunities for future research
Hoque, Zahirul - In: The British accounting review : the journal of the … 46 (2014) 1, pp. 33-59
Persistent link: https://www.econbiz.de/10010347759
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The sustainability balanced scorecard : a systematic review of architectures
Hansen, Erik G.; Schaltegger, Stefan - In: Journal of business ethics : JOBE 133 (2016) 2, pp. 193-221
Persistent link: https://www.econbiz.de/10011434234