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The transformation of value and evolution of customer experience : an exploration of the typologies, facets and significance

Tandon, Anushree; Tripathi, Vibhuti; Gupta, Ashish - In: International journal of Indian culture and business … 8 (2014) 4, pp. 425-441

Persistent link: https://www.econbiz.de/10011282823

The interface of value creation and service process : a categorization of the relevant perspectives and an integrative framework

Makkonen, Hannu - In: Journal of business market management : JBM 8 (2015) 3, pp. 476-497

The focal study considers the variety in recent perspectives on value and value creation in service as a stimulant to explicate and organize differences to build toward integrative understanding. The purpose of the study is to provide a categorization of the perspectives on value and value...

Persistent link: https://www.econbiz.de/10011379472

Customer participation and citizenship behavior effects on turnover intention

Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Journal of business research : JBR 68 (2015) 7, pp. 1607-1611

Persistent link: https://www.econbiz.de/10011298891

Organizational strategies for filling the customer can-do/must-do gap

Ford, Robert C.; McColl-Kennedy, Janet R. - In: Business horizons 58 (2015) 4, pp. 459-468

Persistent link: https://www.econbiz.de/10011300878

The service revolution and its marketing implications : service logic vs service dominant logic

Grönroos, Christian; Gummerus, Johanna - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 206-229

Persistent link: https://www.econbiz.de/10010359568

Value co-creation among hotels and disabled customers : an exploratory study

Navarro, Susana; Andreu, Luisa; Cervera, Amparo - In: Journal of business research : JBR 67 (2014) 5, pp. 813-818

Persistent link: https://www.econbiz.de/10010363297

Heterogeneity of customers of personal image services : a segmentation based on value co-creation

Cossío-Silva, Francisco-José; Revilla Camacho, Maria … - In: International entrepreneurship and management journal 9 (2013) 4, pp. 619-630

Persistent link: https://www.econbiz.de/10010247736

Social layers of customer-to-customer value co-creation

Rihova, Ivana; Buhalis, Dimitrios; Moital, Miguel; … - In: Journal of service management 24 (2013) 5, pp. 553-566

Persistent link: https://www.econbiz.de/10010196051

Exploring customer-to-customer value co-creation platforms and practices in team sports

Uhrich, Sebastian - In: European Sport management quarterly : ESMQ 14 (2014) 1, pp. 25-49

Persistent link: https://www.econbiz.de/10010337063

The role of learning in value co-creation in new technological B2B services

Komulainen, Hanna - In: The journal of business & industrial marketing 29 (2014) 3, pp. 238-252

Persistent link: https://www.econbiz.de/10010345207