The objective of this research is to propose a tested and validated model based on a variety of customer satisfaction perceptions measures in Malaysia, in both private and public university settings. A convenient sample of 1,200 business students drawn from three public and three private...

The aim of this study was to investigate the relationship between job satisfaction (JS) and organisational empowerment as perceived by front-line managers in 5-star hotels in Jordan. The results showed that, where there was a moderate level of organisational empowerment, a higher level of JS was...