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Exploring competitive hotel selection attributes among guests : an importance-performance analysis

Kim, Jinkyung Jenny; Lee, Youngseok; Han, Heesup - In: Journal of travel and tourism marketing 36 (2019) 9, pp. 998-1011

Persistent link: https://www.econbiz.de/10012179515

Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis

Yu, Jongsik; Seo, Jungwoon; Hyun, Sunghyup Sean - In: International journal of hospitality management 93 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012435868

When tourists are angry or fearful : (in)effectiveness of emotion regulation in changing behavioral intention

Tan, Karen Pei-Sze; Li, Xiang - In: Journal of travel research : a quarterly publication of … 63 (2024) 4, pp. 796-817

Persistent link: https://www.econbiz.de/10014582400

Tourist scams, moral emotions and behaviors : impacts on moral emotions, dissatisfaction, revisit intention and negative word of mouth

Ma, Jianan; Li, Fangxuan; Shang, Yuanyuan - In: Tourism review 77 (2022) 5, pp. 1299-1321

Persistent link: https://www.econbiz.de/10013369022

Customer experience and commitment on eWOM and revisit intention : a case of Taladtongchom Thailand

Wanwisa Paisri; Chutima Ruanguttamanun; Narissara … - In: Cogent business & management 9 (2022) 1, pp. 1-23

This study examines the effects of customer experience on electronic word of mouth (eWOM) and revisit intention and investigates whether commitment mediates the relationship between customer experience, eWOM, and revisit intention in the tourism context. A survey method by using a...

Persistent link: https://www.econbiz.de/10014434067

Linking green supply chain management practices and behavioural intentions : the mediating role of customer satisfaction

Al Karim, Rashed; Md Karim Rabiul; Kawser, Sakia - In: Journal of hospitality and tourism insights 7 (2024) 2, pp. 1148-1168

Persistent link: https://www.econbiz.de/10014526856

A clash of personality? : the relationship among consumer personality, brand personality and word-of-mouth with social-cognitive perspective : generation as the moderator

Liao, Shu-Hsien; Chung, Yu-Chun; Lin, Keng-Yi - In: International journal of services technology and management 21 (2015) 1/2/3, pp. 111-126

Persistent link: https://www.econbiz.de/10011442810

Using social media for continuous monitoring and mining of consumer behaviour

Salampasis, Michail; Paltoglou, Georgios; Giachanou, … - In: International journal of electronic business 11 (2014) 1, pp. 85-96

Persistent link: https://www.econbiz.de/10010390843

Impact of electronic word-of-mouth on brand relationship and purchase intention : the case of the smartphone industry

El Hajjar, Samer - In: International journal of business innovation and … 28 (2022) 2, pp. 263-279

Persistent link: https://www.econbiz.de/10013253188

The impact of online word-of-mouth on television show viewership : an inverted U-shaped temporal dynamic

Cadario, Romain - In: Marketing letters : a journal of research in marketing 26 (2015) 4, pp. 411-422

Persistent link: https://www.econbiz.de/10011399060