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Who stays, who walks, and why...
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Consumer behaviour
32
Konsumentenverhalten
32
Service quality
32
Dienstleistungsqualität
31
Beziehungsmarketing
30
Relationship marketing
30
Customer satisfaction
24
Gambling
24
Glücksspiel
24
Kundenzufriedenheit
24
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16
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16
Emotion
10
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9
Emotional intelligence
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Hotellerie
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Macau
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Arbeitskräfte
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Burnout
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research-article
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English
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Prentice, Catherine
93
Wong, IpKin Anthony
9
King, Brian
7
Wang, Xuequn
7
Hsiao, Aaron
6
Loureiro, Sandra Maria Correia
5
Nguyen Tuyet-Mai
5
Vada, Sera
4
Weaven, Scott
4
Woodside, Arch G.
4
Dominique-Ferreira, Sergio
3
King, Brian E.M.
3
Quach, Sara
3
Thaichon, Park
3
Altinay, Levent
2
Chen, Ying
2
Douglas, Evan J.
2
He, Wei
2
Hua, Lian-Lian
2
Ji, Chunli
2
King, Brian E. M.
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Lam, Desmond
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Lopes, Sergio Dominique
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Moyle, Brent
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Ohtsuka, Keis
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Sassenberg, Anne-Marie
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Soar, Jeffrey
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Stantic, Bela
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Zeidan, Susan
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Zeng, Zhong Lu
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Zhang, Lei
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Casidy, Riza
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Chen, Jinan
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Chen, Jue
1
Chen, Po-ju
1
Cotte, June
1
Dong, Shi Yong
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Ferreira, Andreia
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Guerreiro, João Pedro Silva Martins
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Journal of retailing and consumer services
25
International journal of hospitality management
7
Journal of business research : JBR
7
Services marketing quarterly
7
Journal of hospitality marketing & management
6
International journal of contemporary hospitality management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
International Journal of Contemporary Hospitality Management
2
Journal of Business Research
2
Journal of strategic marketing
2
Knowledge management research & practice : KMRP ; an official journal of the OR Society
2
Psychology & marketing
2
The service industries journal
2
Tourism Review
2
China Accounting and Finance Review
1
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
International Journal of Consumer Studies
1
International journal of consumer studies
1
International journal of organizational analysis
1
Journal of Services Marketing
1
Journal of business venturing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service theory and practice
1
Journal of vacation marketing
1
Journal of vacation marketing : an international journal
1
Logistics
1
Marketing Intelligence & Planning
1
Marketing intelligence & planning
1
The Cornell hospitality quarterly
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
78
Other ZBW resources
7
OLC EcoSci
6
RePEc
2
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21
Problem gamblers' harsh gaze on casino services
Prentice, Catherine
;
Woodside, Arch G.
- In:
Psychology & marketing
30
(
2013
)
12
,
pp. 1108-1123
Persistent link: https://www.econbiz.de/10010232490
Saved in:
22
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
23
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
24
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
25
Insights into Vodka consumer attitude and purchasing behaviors
Prentice, Catherine
;
Handsjuk, Nikolai
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 7-14
Persistent link: https://www.econbiz.de/10011556583
Saved in:
26
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
27
Casino service quality, tiered customer segments, and casino player retention
Prentice, Catherine
;
King, Brian
;
Ohtsuka, Keis
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 277-291
Persistent link: https://www.econbiz.de/10009671256
Saved in:
28
Customer empowerment to co-create service designs and delivery : scale development and validation
Prentice, Catherine
;
Han, Xiao-Yun
;
Li, Yao-Qi
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 36-51
Persistent link: https://www.econbiz.de/10011452140
Saved in:
29
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
30
Relevant, or irrelevant, external factors in panic buying
Prentice, Catherine
;
Nguyen Tuyet-Mai
;
Nandy, Purnima
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581922
Saved in:
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