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TQM practices in electric fan manufacturing industry of Pakistan

Malik, Shahab Alam; Nasim, Kanwal; Iqbal, Muhammad Zahid - In: International journal of productivity and quality … 12 (2013) 3, pp. 361-378

Persistent link: https://www.econbiz.de/10010360194

Answering the journalistic six on the training needs assessment of pharmaceutical sales representatives : comparative perspectives of trainers and trainees

Iqbal, Muhammad Zahid; Malik, Shahab Alam; Khan, Rashid … - In: International journal of pharmaceutical and healthcare … 6 (2012) 1, pp. 71-96

Persistent link: https://www.econbiz.de/10009553787

Measuring patieints' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan

Shabbir, Asma; Malik, Shahab Alam; Malik, Shujah Alam - In: International journal of quality & reliability management 33 (2016) 5, pp. 538-557

Persistent link: https://www.econbiz.de/10011583501

Antecedents of TQM implementation capability : a review with a conceptual model

Nasim, Kanwal; Iqbal, Muhammad Zahid; Khan, Iram A. - In: Total quality management & business excellence : an … 25 (2014) 12, pp. 1395-1409

Persistent link: https://www.econbiz.de/10010469315

Answering the journalistic six on the training needs assessment of pharmaceutical sales representatives

Zahid Iqbal, Muhammad; Alam Malik, Shahab; Khan, Rashid … - In: International Journal of Pharmaceutical and Healthcare … 6 (2012) 1, pp. 71-96

Purpose – This paper aims to offer a schema for carrying out a comprehensive training needs assessment (TNA) of medical representatives. The schema answers commonly posed questions, the journalistic six. Design/methodology/approach – A sample of 292 medical representatives (trainees) and 60...

Persistent link: https://www.econbiz.de/10014795867

Answering the journalistic six on the training needs assessment of pharmaceutical sales representatives : comparative perspectives of trainers and trainees

Iqbal, Muhammad Zahid; Malik, Shahab Alam; Khan, Rashid … - In: International journal of pharmaceutical and healthcare … 6 (2012) 1, pp. 71-96

Persistent link: https://www.econbiz.de/10010005808

Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan

Shabbir, Asma; Malik, Shahab Alam; Malik, Shujah Alam - In: International Journal of Quality & Reliability Management 33 (2016) 5

Purpose This study aims to explore the relationship between healthcare perceived service quality (HCSQ) and patient loyalty. Mediating role of patient satisfaction is also assessed between HCSQ and patient loyalty. Design/methodology/approach A sample of 600 was gathered using stratified random...

Persistent link: https://www.econbiz.de/10014801849

Expanded dimensions of the purposes and uses of performance appraisal

Iqbal, Muhammad Zahid - In: Asian Academy of Management journal : AAMJ 17 (2012) 1, pp. 41-63

Persistent link: https://www.econbiz.de/10009676038

Imapct of leader-follower interactions and employee satisfaction : mediating effect of employee empowerment

Sohail, Mohammad; Malik, Shahab Alam - In: International journal of complexity in leadership and … 3 (2016) 1/2, pp. 85-100

Persistent link: https://www.econbiz.de/10011590151

Equating the expected and perceived service quality : a comparison between public and private healthcare service providers

Shabbir, Asma; Malik, Shahab Alam; Janjua, Saquib Yusaf - In: International journal of quality & reliability management 34 (2017) 8, pp. 1295-1317

Persistent link: https://www.econbiz.de/10011754352