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Millennials, COVID-19, and its impact on perception : the case of the banking system

Azouri, Marwan; Senechal, Sylvain - In: International journal of work innovation : IJWI 3 (2022) 3, pp. 289-315

Persistent link: https://www.econbiz.de/10014478619

Relationship marketing and customer loyalty in Nepalese commercial banks

Bhandari, Bhoj Raj - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 4, pp. 70-79

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Enigma unveiled: decoding trust and relationship dynamics in the mobile banking sector of an emerging economy

Moon, Moin Ahmed; Majeed, Jibran; Attiq, Saman - In: Pakistan journal of commerce and social sciences 18 (2024) 2, pp. 380-407

confirmation theory, this study empirically examines the interplay of trust beliefs and trustworthiness with relationship quality … the maximum likelihood method to test the hypotheses with AMOS 25. Trust beliefs of shared value, communication, quality … assurance, and integrity significantly influence cognitive and affective trust. Trustworthiness and satisfaction mediated the …

Persistent link: https://www.econbiz.de/10014635153

Relationship marketing in customer loyalty of commercial galleries in times of COVID-19

Cano, Luz; Castro, Djanira; Vicente-Ramos, Wagner - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 426-435

, usually. The relationship marketing indicators are: Trust, Commitment, Customer Satisfaction, Intention to renew the …

Persistent link: https://www.econbiz.de/10012888387

Trust in cross-cultural b2b financial service relationships : the role of shared values

Houjeir, Roudaina; Brennan, Ross - In: Journal of financial services marketing : JFSM 21 (2016) 2, pp. 90-102

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Role of trust and customer loyalty in reducing perceived security risk in internet banking

Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354

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A three-dimensional approach to customer retention in mobile phone services

Murugan, Rajeswari; Rajendran, G. - In: International journal of process management and … 3 (2013) 4, pp. 494-510

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The role of perceived usefulness and perceived ease-of-use toward satisfaction and trust which influence computer consumers' loyalty in China

Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 23 (2021) 3, pp. 262-294

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Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana

Jaiyeoba, Olumide Olasimbo; Svotwa, Douglas T.; … - In: South African journal of business management 51 (2020) 1, pp. 1-11

network and the trust that they have within a service environment. In addition, the effect of customer satisfaction … delivery, perceived value and trust have a significant positive influence on the satisfaction/delight experiences of customers … cellular providers towards establishing how service delivery, value and trust could improve customer satisfaction/delight among …

Persistent link: https://www.econbiz.de/10012589595

Factors that influence customer trust and satisfaction in mobile banking : a problematization approach

Geebren, Ahmed; Jabbar, Abdul - In: International journal of e-business research : an … 17 (2021) 3, pp. 66-82

Persistent link: https://www.econbiz.de/10012605288