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1
Conceptualisation of customer experience : the case of mobile telecoms services in Morocco
Belabbes, Ikrame
;
Oubrich, Mourad
;
Fiano, Fabio
; …
- In:
International journal of managerial and financial …
12
(
2020
)
1
,
pp. 89-118
Persistent link: https://www.econbiz.de/10012253760
Saved in:
2
Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang
;
Wang, Xiaorui
;
Shi, Yuhan
;
Zhang, Renqian
; …
- In:
Electronic commerce research
19
(
2019
)
3
,
pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
Saved in:
3
Turning customer satisfaction measurements into action
Lervik Olsen, Line
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of Service Management
25
(
2014
)
4
,
pp. 556-571
consists of a process that includes three phases: strategy,
measurement
and analysis and implementation. Contrary to previous …
Persistent link: https://www.econbiz.de/10014894487
Saved in:
4
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
5
An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa
;
Sonali Singh
;
Mahajan, Renuka
- In:
International journal of product development : IJPD
23
(
2019
)
2/3
,
pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
Saved in:
6
Customer satisfaction as mediating role in Telecom sector : with special reference to DSL service
Rajeswari, S.
;
Srinivasulu, Yarlagadda
;
Thiyagarajan, S.
- In:
GITAM journal of management : a quarterly publication …
14
(
2016
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10011656371
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7
Managing telecommunication customer satisfaction versus perception of service quality
Rahmoune, Mbarek
;
Ben Salem, Anis
;
Zainine, Mohamed Amine
- In:
International journal of entrepreneurship and small …
47
(
2022
)
2/3
,
pp. 239-253
Persistent link: https://www.econbiz.de/10013455514
Saved in:
8
Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
Saved in:
9
Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek
-
2020
Persistent link: https://www.econbiz.de/10012211403
Saved in:
10
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
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