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Reducing the service deficit in m-commerce : how service-technology fit can support digital sales of complex products

Heinze, Jörg; Matt, Christian - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 386-418

Persistent link: https://www.econbiz.de/10011884543

How does the online service level influence consumers' purchase intentions before a transaction? : a formative approach

Küster, Inés; Vila, Natalia; Canales, Pedro - In: European journal of management and business economics : … 25 (2016) 3, pp. 111-120

The present paper tries to study the impact of online services level in contexts where transactions have not been done … online services (pre-purchase services and transaction-related services) in a context of clothing purchasing process. Before … services and pre-purchase services are determinants of the navigation experience. At the same time, navigation experiences …

Persistent link: https://www.econbiz.de/10011821856

Determinants of students' satisfaction with e-commerce services in Ho Chi Minh City, Vietnam

Nhu Ty Nguyen; Thanh-Tuyen Tran; Cong-Lam Dang - In: Journal for global business advancement : JGBA 15 (2022) 6, pp. 764-781

Persistent link: https://www.econbiz.de/10014375399

The influence of perceived risk on purchase intention in e-commerce : systematic review and research agenda

Van Anh Phamthi; Nagy, Ákos; Ngo, Trung Minh - In: International journal of consumer studies 48 (2024) 4, pp. 1-28

Persistent link: https://www.econbiz.de/10014576032

Determinants of purchase intention of non-electrical and electronic high value goods via online in Malaysia

Salmi Mohd Isa; Lim Jin Wei; Shaian Kiumarsi - In: International journal of management & enterprise … 20 (2021) 2, pp. 113-135

Persistent link: https://www.econbiz.de/10012671161

Perceived information transparency in B2C e-commerce : an empirical investigation

Zhou, Liying; Wang, Weiquan; Xu, Jingjun; Liu, Tao; Gu, … - In: Information & management : the internat. journal of … 55 (2018) 7, pp. 912-927

Persistent link: https://www.econbiz.de/10011931904

Direct and indirect effects of perceived risk and website reputation on purchase intention : a mediating role of online trust

Tangmanee, Chatpong; Rawsena, Chayanin - 2016

Persistent link: https://www.econbiz.de/10011588278

The influence of website design on customer online trust and perceived risk towards purchase intention : a case of O2O commerce in Indonesia

Permatasari, Anggraeni; Kartikowati, Mayci - In: International journal of business and globalisation : IJBG 21 (2018) 1, pp. 74-86

Persistent link: https://www.econbiz.de/10011967025

Factors influencing online shopping behaviour : a review of motivating and deterrent factors

Saxena, Ekta; Gupta, Devashish Das - In: The marketing review 18 (2018) 1, pp. 3-24

Persistent link: https://www.econbiz.de/10011892385

Online trust antecedents and their consequences on purchase intention : an integrative approach

Mansour, Kaouther Ben; Kooli, Kaouther; Utama, Rizky - In: Journal of customer behaviour 13 (2014) 1, pp. 25-42

Persistent link: https://www.econbiz.de/10010384232

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