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Prioritizing quality of product and service dimensions with respect to a product-service system in the public transport sector

Sharma, Mohita Gangwar; Kumar, Gopal - In: Quality management journal : QMJ 23 (2016) 4, pp. 23-36

Persistent link: https://www.econbiz.de/10011603774

A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP

Golrizgashti, Seyedehfatemeh; Keshmiri, Mehrdad; … - In: International journal of productivity and quality … 37 (2022) 3, pp. 384-404

Persistent link: https://www.econbiz.de/10013448956

Logistics service quality measurement of a beverage distributor company in the state of Minas Gerais - Brazil

Silva, Jersone Tasso Moreira; Teixeira, Luiz Antonio Antunes - In: International journal of logistics systems and management 19 (2014) 3, pp. 372-390

Persistent link: https://www.econbiz.de/10010514815

Latent classes of service quality, logistics costs and loyalty

Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458

Persistent link: https://www.econbiz.de/10011482340

An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)

Kahnali, Reza Ahmadi; Esmaeili, Ahmad - In: International journal of services and operations management 21 (2015) 3, pp. 289-309

Persistent link: https://www.econbiz.de/10011403668

The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering : evidence from Indonesian logistics service providers

Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent business & management 7 (2020) 1, pp. 1-30

This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...

Persistent link: https://www.econbiz.de/10012650009

Customer satisfaction of the third-party logistics enterprise based on AHP : a case study

Xiaomin, Xu; Liu, Yi - In: International journal of information systems and supply … 10 (2017) 1, pp. 68-81

Persistent link: https://www.econbiz.de/10011655532

Prioritising the factors for analysing service quality of 3PL : AHP approach

Gupta, Anchal; Singh, Rajesh K.; Suri, P. K. - In: Asia-Pacific journal of management research and … 13 (2017) 1/2, pp. 34-42

Persistent link: https://www.econbiz.de/10011884880

How to achieve customer satisfaction? : perspective of logistics outsourcing performance

Świtała, Marcin; Cichosz, Marzenna; Trzęsiok, Joanna - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 15 (2019) 1, pp. 39-51

Persistent link: https://www.econbiz.de/10012153959

Is logistics service quality a pathway to customer loyalty in the international freight forwarding industry?

Yoganandan, G.; Vasan, M. - In: International journal of logistics systems and … 48 (2024) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10015065427