implication for service productivity. Design/methodology/approach – This study critically reviewed the extant literature on the … production process and its relationship with service productivity. Findings – The production process for services differs from …. Therefore, any advancement in services, particularly the conceptualisation and measurement of service productivity, is dependent …

effectiveness is service productivity. This article gives a review on how service productivity is conceptually defined and … empirically analyzed. The objective is to get a finer-grained understanding on service productivity, especially on how efficiency … and effectiveness are interrelated ad which and how antecedents affect service productivity. In doing so, several insights …