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Development of a service blueprint for the online-to-offline integration in service

Ryu, Do-Hyeon; Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 54 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012238381

Rayburn, Steven W.; Anderson, Sidney T.; Fowler, Kendra - In: The Routledge handbook of service research insights and …, (pp. 227-240). 2020

Persistent link: https://www.econbiz.de/10012238639

Peculiarities of services - a critical reflection

Welker, Carl B. - 2020

It has often been claimed that services are so much special and featured by challenging characteristics such as "intangibility", "perishability" "simultaneity" and "heterogeneity". This paper will show that indeed services and industrial manufacturing are both featured by same process...

Persistent link: https://www.econbiz.de/10012231144

Senior leadership, customer orientation, and service firm performance : the mediator role of process management

Zhang, Han; Kang, Fei; Hu, Sai-quan - In: Total quality management & business excellence 31 (2020) 14, pp. 1605-1620

Persistent link: https://www.econbiz.de/10012312249

Machine learning infusion in service processes

Messer, Uwe; Faußer, Stefan Artur - 2020

Persistent link: https://www.econbiz.de/10012266274

Commentary essay on "blueprinting the service company - managing service processes efficiently"

Fließ, Sabine; Kleinaltenkamp, Michael - In: Journal of global scholars of marketing science : … 29 (2019) 3, pp. 281-292

Persistent link: https://www.econbiz.de/10012257899

Exploring added value through the service process : a comparative multiple case study

Pekkola, Sanna; Ukko, Juhani - In: Benchmarking : an international journal ; BIJ 23 (2016) 5, pp. 1249-1263

Persistent link: https://www.econbiz.de/10011571812

Mobile business application for service and maintenance processes : using ex post evaluation by end-users as input for iterative design

Legner, Christine; Urbach, Nils; Nolte, Christoph - In: Information & management : the internat. journal of … 53 (2016) 6, pp. 817-831

Persistent link: https://www.econbiz.de/10011577106

Knowledge-based decision making : a multi-case analysis

Pejić Bach, Mirjana; Omazić, Mislav Ante; Aleksic, Ana; … - In: Managerial strategies for business sustainability …, (pp. 160-184). 2018

Persistent link: https://www.econbiz.de/10011718293

The alignment of service architecture and organizational structure

Liu, Yang; Wei, Jiang; Zhou, Dan; Ying, Ying; Huo, Baofeng - In: The service industries journal 36 (2016) 9/10, pp. 396-415

Persistent link: https://www.econbiz.de/10011579213

A service of the

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