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The role of consumer empathic acuity in service encounters
Bhagat, Parimal; Hwang, Eun - In: Journal of international business and economics : JIBE 22 (2022) 3, pp. 67-74
Persistent link: https://www.econbiz.de/10014246678
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Impact of service quality dimensions on consumer satisfaction in Nepalese commercial banks
Yadav, Anisha - In: Nepalese journal of economics : a publication of … 6 (2022) 2, pp. 36-46
Persistent link: https://www.econbiz.de/10013448974
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Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao; Wang, Yao-Chin; Qu, Hailin - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
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Feeling wronged : victimization as a way of life
Kets de Vries, Manfred F. R. - 2023
Persistent link: https://www.econbiz.de/10013549019
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The role of entrepreneurs' empathy in new venture performance : the mediating effects of entrepreneurial orientation
Zhao, Wenhong; Lyu, Siyao; Sekiguchi, Tomoki - In: Entrepreneurship research journal : ERJ 13 (2023) 4, pp. 1113-1137
Persistent link: https://www.econbiz.de/10014365503
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Impact of service quality on tourist satisfaction in Nepal
Nepal, Aarogya - In: Nepalese journal of economics : a publication of … 7 (2022) 1, pp. 95-105
Persistent link: https://www.econbiz.de/10014294154
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How brands can succeed communicating social purpose : engaging consumers through empathy and self-involving gamification
Chan, Terri H. - In: International journal of advertising : the review of … 42 (2023) 5, pp. 801-834
Persistent link: https://www.econbiz.de/10014296427
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Impacts of digital banking on customer satisfaction in Nepalese commercial banks
Shahi, Pragya - In: Nepalese journal of finance : a publication of Uniglobe … 10 (2023) 3, pp. 95-109
Persistent link: https://www.econbiz.de/10014495086
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Impact of e-banking on service quality and customer satisfaction in Nepalese commercial banks
Maskey, Amulya - In: Nepalese journal of finance : a publication of Uniglobe … 10 (2023) 4, pp. 149-163
Persistent link: https://www.econbiz.de/10014495300
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Does the intention to purchase cause-related products compared to charity donations indicate higher morality?
Adomaviciute, Karina; Urbonavicius, Sigitas - In: Journal of philanthropy and marketing 28 (2023) 4, pp. 1-13
Persistent link: https://www.econbiz.de/10014439369