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Incorporating social customer relationship management in negotiation

Low, Patrick; Muhammad Anshari - In: International journal of electronic customer … 7 (2013) 3/4, pp. 239-252

Persistent link: https://www.econbiz.de/10010396367

E-commerce market trends : a case study in leveraging Web 2.0 technologies to gain and improve competitive advantage

Kiu, Ching-Chieh; Lee, Chien-Sing - In: International journal of business information systems : … 25 (2017) 3, pp. 373-392

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The impact of websites and social media marketing on the efficiency of e-commerce

Blazheska, Daliborka; Ristovska, Natasha; … - In: UTMS journal of economics / University of Tourism and … 13 (2022) 1, pp. 16-28

Creating websites and social media marketing is an integral part of business activities in companies. The emergence of modern technologies has caused major changes in the operation of companies. Websites and social networks have become extremely popular because they offer many opportunities to...

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Social dollars : the economic impact of customer participation in a firm-sponsored online customer community

Manchanda, Puneet; Packard, Grant; Pattabhiramaiah, Adithya - In: Marketing science : the marketing journal of the … 34 (2015) 3, pp. 367-387

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A conceptual framework of e-loyalty in social-based e-commerce

Alhijawi, Bushra; Douglass, Hourya - In: International journal of business information systems : … 26 (2017) 4, pp. 413-431

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A core of e-commerce customer experience based on conversational data using network text methodology

Alamsyah, Andry; Laksmiani, Nurlisa; Rahimi, Lies Anisa - In: International journal of business 23 (2018) 3, pp. 284-292

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The impact of social networking functionalities on online shopping : an examination of the web's relative advantage

Ho, Ree; Vogel, Douglas R. - In: International journal of business information systems : … 16 (2014) 1, pp. 25-41

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Impacts of social media on the buying intention of the consumers in Edinburgh, UK

Al-Shawabkeh, Abdallah; Nuseir, Mohammed T. - In: International journal of procurement management 14 (2021) 4, pp. 470-486

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Application of the stimuli-organism-response framework to factors influencing social commerce intentions among social network users

Dashti, Mehdi; Sanayei, Ali; Dolatabadi, Hossein Rezaei; … - In: International journal of business information systems : … 30 (2019) 2, pp. 177-202

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The roles of website characteristics and social network communities in developing customer e-loyalty in the online travel industry

Elissar, Toufily; M., Arcand; J., Legault; L., Ricard - In: Inventi impact: retailing & consumer services (2016) 4, pp. 221-231

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