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The impact of role stressors and work overload on job burnout
Surana, Shilpa Jain; Singh, Anup K. - In: International journal of intelligent enterprise : IJIE 2 (2013/14) 1, pp. 64-83
Persistent link: https://www.econbiz.de/10010252993
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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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The effect of job outcomes among call centre customer service representatives in India
Surana, Shilpa Jain; Singh, Anup K. - In: International journal of intelligent enterprise : IJIE 1 (2007/12) 3/4, pp. 270-289
Persistent link: https://www.econbiz.de/10009744411
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Moderating and mediating impact of compassion and trauma fatigue on burnout satisfaction relationship : a case study of Indian nurses
Joseph, Jolly; Misra, Richa; Srivastava, Shalini - In: International journal of management practice : IJMP 15 (2022) 3, pp. 301-323
Persistent link: https://www.econbiz.de/10013256673
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Public service leadership : follower interpersonal communication satisfaction in transformational leadership and growth satisfaction, job stress and burnout
Rajesh, J. Irudhaya; Prikshat, Verma; Kirk, Susan; … - In: Journal of Asia Business Studies 17 (2023) 6, pp. 1183-1204
Persistent link: https://www.econbiz.de/10014432799
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Transnationalism in Indian call centres
Mirchandani, Kiran - In: The next available operator : managing human resources …, (pp. 83-111). 2009
Persistent link: https://www.econbiz.de/10003923607
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass; Fernando, Yudi - In: International journal of services and operations management 29 (2018) 1, pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
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Service Performance Quality and Organizational Commitment of Customer Contact Employees in Indian Call Centers
Kansal, Purva - 2012
Current study explores the relationship between an organizational functioning variable i.e. organizational commitment of customer-contact employees (CCE) and quality of services delivered to the customers, by call centre employees. This research is an attempt to contribute to the growing body of...
Persistent link: https://www.econbiz.de/10014169459
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A latent profile analysis of living a calling, burnout, exploitation, and work-life imbalance
Shin, Joo Yeon; Kim, Eunseok; Ahn, Jina - In: Journal of career development 49 (2022) 4, pp. 816-830
Persistent link: https://www.econbiz.de/10013396048
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A study on the employee turnover antecedents in ITES/BPO sector
Rekha, K. R. Sree; Kamalanabhan, T. J. - In: International journal of learning and change : IJLC 4 (2010) 2, pp. 164-180
Persistent link: https://www.econbiz.de/10003982059