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Role of customer orientation i...
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John, Joby
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Ha, Hong-Youl
30
Ha, Hong Youl
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Janda, Swinder
23
Pan, Huifeng
9
Fisk, Raymond P.
8
Grove, Stephen J.
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Muthaly, Siva
7
Muthaly, Siva K. K.
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Ha, Hong-youl
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Muthaly, Siva K.
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Thakur, Ramendra
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Akamavi, Raphaël K.
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Kang, Man-Su
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Lee, Je-Won
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European journal of marketing : EJM
9
The service industries journal
8
Journal of Consumer Marketing
6
The journal of services marketing
6
Asia Pacific business review
5
European Journal of Marketing
5
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3
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Does marketing need reform? : fresh perspectives on the future
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International journal of business excellence
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International journal of contemporary hospitality management
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Journal of strategic marketing
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ECONIS (ZBW)
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Role of customer orientation in an integrative model of brand loyalty in services
Ha, Hong Youl
;
John, Joby
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1025-1046
Persistent link: https://www.econbiz.de/10003996052
Saved in:
2
The effects of advertising spending on brand loyalty in services
Ha, Hong Youl
;
John, Joby
;
Janda, Swinder
;
Muthaly, …
- In:
European journal of marketing : EJM
45
(
2011
)
4
,
pp. 673-691
Persistent link: https://www.econbiz.de/10009010593
Saved in:
3
The critical role of marketer's information provision in temporal changes of expectations and attitudes
Ha, Hong Youl
;
John, J. Denise
;
John, Joby
;
Kim, Nam-yun
- In:
The journal of consumer marketing
30
(
2013
)
4
,
pp. 355-365
Persistent link: https://www.econbiz.de/10009788902
Saved in:
4
Role of customer orientation in an integrative model of brand loyalty in services
Ha, Hong-Youl
;
John, Joby
- In:
The service industries journal
30
(
2010
)
7
,
pp. 1025-1047
Persistent link: https://www.econbiz.de/10008417743
Saved in:
5
The critical role of marketer's information provision in temporal changes of expectations and attitudes
Ha, Hong-Youl
;
John, J. Denise
;
John, Joby
;
Kim, Nam-Yun
- In:
The journal of consumer marketing
30
(
2013
)
4
,
pp. 355-365
Persistent link: https://www.econbiz.de/10010144828
Saved in:
6
The effects of advertising spending on brand loyalty in services
Ha, Hong-Youl
;
John, Joby
;
Janda, Swinder
;
Muthaly, Siva
- In:
European journal of marketing : EJM
45
(
2011
)
4
,
pp. 673-692
Persistent link: https://www.econbiz.de/10008927762
Saved in:
7
Fundamentals of customer-focused management : competing through service
John, Joby
-
2003
Persistent link: https://www.econbiz.de/10001791138
Saved in:
8
Fundamentals of customer-focused management : competing through service
John, Joby
-
2003
Persistent link: https://www.econbiz.de/10004792159
Saved in:
9
The effects of online shopping attributes on satisfaction-purchase intention link : a longitudinal study
Ha, Hong-youl
- In:
International journal of consumer studies
36
(
2012
)
3
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009554365
Saved in:
10
The evolution of brand personality : an application of online travel agencies
Ha, Hong Youl
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 529-540
Persistent link: https://www.econbiz.de/10011615549
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