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Implementing of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study : kitchen worktops factory
Nabavi, Vahid; Azizi, Majid; Faezipour, Mehdi - In: International journal of quality & reliability management 31 (2014) 8, pp. 921-937
Persistent link: https://www.econbiz.de/10010413632
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ISO 9000 quality management system : literature review and directions
Jain, Sanjiv Kumar; Ahuja, Inderpreet Singh - In: International journal of technology, policy and … 12 (2012) 4, pp. 312-343
Persistent link: https://www.econbiz.de/10009672963
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Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki; Arana, German; Boiral, Olivier - In: International journal of hospitality management 51 (2015), pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
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Performance measures of ISO 9001 certified an non-certified manufacturing companies
Psomas, Evangelos; Kafezopoulos, Dimitrios - In: Benchmarking : an international journal ; BIJ 21 (2014) 5, pp. 756-774
Persistent link: https://www.econbiz.de/10010392852
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Improving integration of human resources into quality management system standards
Boys, Kathryn A.; Wilcock, Anne E. - In: International journal of quality & reliability management 31 (2014) 7, pp. 738-750
Persistent link: https://www.econbiz.de/10010392888
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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Impact of ISO 9001 certification cancellation on business performance : a case study in Slovenian organisations
Alič, Milena - In: Total quality management & business excellence : an … 25 (2014) 7, pp. 790-811
Persistent link: https://www.econbiz.de/10010393819
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A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments
Chiarini, Andrea; Vagnoni, Emidia - In: International journal of services and operations management 18 (2014) 2, pp. 159-178
Persistent link: https://www.econbiz.de/10010393863
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ISO 9001 : Qualitätsmanagement prozessorientiert umsetzen
Cassel, Michael - 2007
Am 14. Dezember 2003 läuft die Übergangszeit für die alte ISO 9001 von 1994 aus. Danach ist nur noch die ISO 9001: 2000 gültig. Diese Norm beschreibt den Aufbau eines Qualitätsmanagementsystems und stellt für viele Firmen die Grundlage für ihr QM-System und von...
Persistent link: https://www.econbiz.de/10001865115
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Exploring the influence of quality management systems in work engagement and psychological empowerment in private institutions of social solidarity
Casteleiro, Carla; Mendes, Luís Antonio F. - In: Total quality management & business excellence 33 (2022) 3, pp. 243-277
Persistent link: https://www.econbiz.de/10013166859