rapport and satisfaction. It is also designed to reveal the comparative impact of three types of relational benefits … rapport-satisfaction link while the moderation impact of customer involvement is not supported. In contrast, social treatment … effective future strategies and to manage successful relationships with customers in order to motivate customer satisfaction …

variety seeking (VS) on the satisfaction-loyalty relationship, and uses theories and findings mostly from the brand literature …. CSS is found to have a positive moderator effect on the category satisfaction-category repurchase loyalty relationship … literature by discussing and highlighting positive moderator effects of CSS and VS on the satisfaction-loyalty relationship at a …

of customer relationship efforts to various forms of CL, including the satisfaction, trust and commitment as mediators in …

industry. The purpose of this study is to test an integrative model to examine the relations among customer satisfaction, trust … not examine the interaction effects between customer satisfaction and trust. Future researchers can test these interaction … on factors (satisfaction, commitment, trust and corporate image) which have the greatest influence on retention …

investigating how loyalty programme service quality (LPSQual) enhances programme perceived value and programme satisfaction to win …‐programme loyalty and programme satisfaction‐programme loyalty was also significant. The result also suggests that programme … satisfaction affects store loyalty only through programme loyalty. Practical implications – The results highlight the crucial role …

Purpose – Empirical studies investigating the antecedents of customer loyalty typically focus on satisfaction. This … study aims to develop and test a more comprehensive model of the antecedents of customer loyalty, including satisfaction and … inertia. In addition, this study also considers how the effects of satisfaction and inertia on customer loyalty vary with …

– The findings support the conclusion that the three conditions (patient satisfaction, patient participation in the process … loyalty to the hospital but high patient satisfaction alone is insufficient. While the three conditions in configural … diagnosis and treatment decision-making. Originality/value – Along with patient satisfaction, this study clearly identifies two …

nomological validity of NP was evaluated in a model including customer satisfaction as an antecedent and repurchase intention as a …