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The influence of electronic service quality on loyalty in postal services : the mediating role of satisfaction

Águila-Obra, Ana Rosa del; Padilla-Meléndez, Antonio; … - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1111-1123

Persistent link: https://www.econbiz.de/10009793746

MEASURING QUALITY OF THE SERVICES PROVIDED BY THE COMMERCIAL WEB SITES

Stremtan, Filimon; Muntean, Andreea - In: Annales Universitatis Apulensis Series Oeconomica 2 (2008) 10, pp. 53-53

The increasingly systematic usage of Internet in the decisional process of theconsumers determines the vendors to apply more frequently to the advantages of this instrument.A site must be before of all capable to answer the expectances of the consumers to which itaddresses. The researchers...

Persistent link: https://www.econbiz.de/10005467269

The Effect of E-Service Quality on Football Fan Satisfaction and Fan Loyalty toward the Websites of Their Favorable Football Teams

Pool, Javad Khazaei; Dehghan, Ali; Jamkhaneh, Hadi Balouei - In: International Journal of E-Business Research (IJEBR) 12 (2016) 1, pp. 43-57

The purpose of the current study was to examine the effect of electronic service quality on fan satisfaction and fan loyalty in the online environment. Selection of three hundred and fifty-six fans of a famous sports club was through random sampling using the club's website. AMOS used structural...

Persistent link: https://www.econbiz.de/10012044280

The effect of e-service quality on football fan satisfaction and fan loyalty toward the websites of their favorable football teams

Pool, Javad Khazaei; Dehghan, Ali; Balouei Jamkhaneh, Hadi - In: International journal of e-business research : an … 12 (2016) 1, pp. 43-57

Persistent link: https://www.econbiz.de/10011446648

SSTQUAL model : assessment of ATM service quality in an emerging economy

Adil, Mohd.; Nasir, Mohd.; Sadiq, Mohd.; Bharti, Kumkum - In: International journal of business excellence : IJBEX 22 (2020) 1, pp. 114-138

Persistent link: https://www.econbiz.de/10012506374

Each can help or hurt : negative and positive word of mouth in social network brand communities

Rellilng, Marleen; Schnittka, Oliver; Sattler, Henrik; … - In: International journal of research in marketing : IJRM ; … 33 (2016) 1, pp. 42-58

Persistent link: https://www.econbiz.de/10011490805

It's all good : corporate social responsibility reduces negative and promotes positive responses to service failures among value-aligned customers

Joireman, Jeff; Smith, Dustin; Liu, Richie L.; Arthurs, … - In: Journal of public policy & marketing : JPP & M ; an … 34 (2015) 1, pp. 32-49

Persistent link: https://www.econbiz.de/10011293445

The effect of brand image, brand love on brand commitment and positive word-of-mouth

Tri Cuong Dam - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 11, pp. 449-457

Persistent link: https://www.econbiz.de/10012671755

Repurchase behaviour and positive word of mouth : role of hedonic shopping motives

Atulkar, Sunil; Singh, Ashish Kumar - In: International journal of business excellence : IJBEX 23 (2021) 4, pp. 498-516

Persistent link: https://www.econbiz.de/10012514081

Perceived brand authenticity and social exclusion as drivers of psychological brand ownership

Kumar, Vikas; Kaushal, Vikrant - In: Journal of retailing and consumer services 61 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012581919