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CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS
Corneliu, Bente - In: Annals of Faculty of Economics 1 (2012) 2, pp. 889-894
. Moreover, it tries to investigate the relationship between service quality, customer satisfaction and loyalty. The five … dimensions of SERVQUAL model i.e. reliability, assurance, tangibility, empathy and responsiveness were used to measure the …
Persistent link: https://www.econbiz.de/10010617397
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Developing student satisfaction perception model for public and private universities in Malaysia
Hussain Ali Bekhet; Al-Alak, Basheer A.; El Refae, Ghaleb A. - In: International journal of economics and business research 7 (2014) 4, pp. 404-418
Persistent link: https://www.econbiz.de/10011312833
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Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando; Oliveira, Tiago; Yanaze, Mitsuru - In: International journal of services and operations … 36 (2020) 3, pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
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Developing student satisfaction perception model for public and private universities in Malaysia
Bekhet, Hussain Ali; AL-Alak, Basheer A.; El-Refae, … - In: International Journal of Economics and Business Research 7 (2014) 4, pp. 404-418
-administered questionnaire for this purpose. The development of a holistic model for student satisfaction perceptions and loyalty would help to …
Persistent link: https://www.econbiz.de/10010795459
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Understanding antecedents of consumer loyalty toward an emerging country's telecommunications companies
Henao Colorado, Laura Cristina; Tavera Mesías, Juan … - In: Journal of international consumer marketing 34 (2022) 3, pp. 270-297
Persistent link: https://www.econbiz.de/10013361416
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Measuring service quality : the student as primary consumer
Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
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Service quality assessment in central blood bank: blood donors’ perspective
Al-Zubaidi, Hassan; Al-Asousi, Dalal - In: Journal of Economic and Administrative Sciences 28 (2012) 1, pp. 28-38
354 blood donors’ using a SERVQUAL questionnaire. The study looked at perception and expectation levels of blood donors … service quality of a central blood bank from blood donors’ perspectives through implementation of the SERVQUAL model. …
Persistent link: https://www.econbiz.de/10010686916
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Spectator perception of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach
Kim, Suk-kyu; Yim, Brian H.; Byon, Kevin K.; Yu, Jea-Gu; … - In: International journal of sports marketing & sponsorship 17 (2016) 2, pp. 153-171
Persistent link: https://www.econbiz.de/10011578729
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Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander; Osei, Cosmos Benjamin - In: International journal of services and operations management 33 (2019) 2, pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
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Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi; Brock, Christian - In: The service industries journal 39 (2019) 7/8, pp. 575-589
Persistent link: https://www.econbiz.de/10012204737