Delivering a satisfactory experience to the customers is an inseparable part of a service organization. This article investigates how two different groups of wayang orang (human wayang), a form of traditional art in Indonesia deliver service experiences to the audiences. Qualitative methods...

This paper analyses the perverse effects that the inefficiency of the artistic chain of the cultural industry has on art consumption, which is due to the fact that the schools have been forced to accept an ‘official’ model of use that is hostile to the modus operandi of art – a...

This paper presents a new concept of art economics, here understood as an economics of the diffusion of artistic knowledge. Our thesis is that, in order to solve problems linked to public funding of the arts and to the efficiency of the culture industry, the economist has to set foot on the...

In order to confront the problems of art marketing, the economist must trod on aesthetic terrain, and become concerned with all of the epistemological, aesthetic, critical and pedagogical aspects connected with the consumption of art. He can do it professionally, without invading others' fields,...

The insurmountable obstacle against which economists’ attempts to confront and solve the economic problems of art – public funding as the first among many – and that has forced them to retreat after the ignominious attempt to save face by promoting art as a ‘merit good’ is the total...

This study aims to describe the perceptions toward service quality of the Anadolu University Library and Documentation Center Exhibition Room’s visitors. The study also analyzes the effect of perceived services quality in exhibition room on advice, and satisfaction. In the study, a...