Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
How customers cope with servic...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Customer satisfaction
15,530
Kundenzufriedenheit
13,874
Service quality
6,692
Dienstleistungsqualität
6,498
Consumer behaviour
6,078
Konsumentenverhalten
5,911
Relationship marketing
5,732
Beziehungsmarketing
5,685
Airline
4,402
Fluggesellschaft
4,399
Luftverkehr
2,056
Air transport
2,040
customer satisfaction
1,299
USA
1,141
Satisfaction
1,120
United States
1,105
Customer service
1,087
Online retailing
1,079
Online-Handel
1,079
Job satisfaction
1,060
Arbeitszufriedenheit
1,059
Kundenservice
1,030
Qualitätsmanagement
950
Holiday behaviour
934
Urlaubsverhalten
934
Quality management
924
Electronic Commerce
873
E-commerce
855
Emotion
832
Complaint management
828
Beschwerdemanagement
827
Theorie
807
Theory
806
Brand management
782
Brand image
776
Tourism
773
Markenführung
771
Markenimage
767
Tourismus
753
Confidence
746
more ...
less ...
Online availability
All
Undetermined
9,122
Free
3,983
Type of publication
All
Article
16,994
Book / Working Paper
4,660
Journal
49
Other
17
Type of publication (narrower categories)
All
Article in journal
13,537
Aufsatz in Zeitschrift
13,537
research-article
1,227
Aufsatz im Buch
1,137
Book section
1,137
Graue Literatur
802
Non-commercial literature
802
Working Paper
631
Arbeitspapier
568
Hochschulschrift
528
Thesis
394
Case study
241
Fallstudie
241
Collection of articles of several authors
162
Sammelwerk
162
Conference paper
154
Konferenzbeitrag
154
Article
120
Aufsatzsammlung
86
case-report
79
conceptual-paper
79
Dissertation u.a. Prüfungsschriften
77
Konferenzschrift
62
review-article
61
review
46
Conference proceedings
41
Bibliografie enthalten
35
Bibliography included
35
viewpoint
34
Ratgeber
29
Lehrbuch
26
Guidebook
25
Collection of articles written by one author
24
Sammlung
24
Textbook
24
Amtsdruckschrift
22
Government document
22
non-article
20
No longer published / No longer aquired
19
Business report
17
more ...
less ...
Language
All
English
19,420
German
1,462
Undetermined
759
French
37
Spanish
18
Italian
11
Portuguese
6
Russian
4
Swedish
4
Dutch
3
Czech
2
Indonesian
2
Lithuanian
2
Polish
2
Romanian
2
Danish
1
Hebrew
1
Norwegian
1
Albanian
1
Serbian
1
Turkish
1
more ...
less ...
Author
All
Han, Heesup
77
Homburg, Christian
59
Brueckner, Jan K.
55
Mattila, Anna S.
51
Hüschelrath, Kai
49
Bilotkach, Volodymyr
46
Svensson, Göran
38
Aksoy, Lerzan
35
Mittal, Vikas
34
Müller, Kathrin
34
Ciliberto, Federico
33
Zhang, Anming
32
Gustafsson, Anders
31
Wong, IpKin Anthony
31
Fageda, Xavier
29
Oum, Tae Hoon
29
Söderlund, Magnus
29
Huber, Frank
28
Ringle, Christian M.
28
Usman, Osly
28
Hyun, Sunghyup Sean
27
Shahin, Arash
27
Sharma, Piyush
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Prayag, Girish
25
Prentice, Catherine
25
Flores-Fillol, Ricardo
24
Matzler, Kurt
24
Sparks, Beverley
24
Bruhn, Manfred
23
Jang, Soocheong
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Bauer, Hans H.
21
Bilgihan, Anil
21
O'Connell, John F.
21
Ryu, Kisang
20
Balaji, M. S.
19
Belobaba, Peter P.
19
more ...
less ...
Institution
All
National Bureau of Economic Research
45
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
36
Springer Fachmedien Wiesbaden
26
Tilburg University, Center for Economic Research
19
Verlag Dr. Kovač
11
Books on Demand GmbH <Norderstedt>
8
Zentrum für Europäische Wirtschaftsforschung (ZEW)
8
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
7
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
7
HAL
6
Mathematica Policy Research
6
International Telecommunications Society (ITS)
5
Nomos Verlagsgesellschaft
5
OECD
5
OECD / International Transport Forum
5
Université Paris-Dauphine (Paris IX)
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Erasmus Research Institute of Management
4
Faculteit Economie en Bedrijfskunde, Universiteit Gent
4
International Air Transport Association
4
Shaker Verlag
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
C.E.P.R. Discussion Papers
3
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
European Air Law Association
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Faculteit Toegepaste Economische Wetenschappen, Universiteit Antwerpen
3
IGI Global
3
Industrial Relations Section, Department of Economics
3
Inter-American Development Bank
3
Interdisciplinary Center for Economic Science (ICES), Economics Department
3
International Monetary Fund (IMF)
3
RWTH Aachen
3
Technische Universität Braunschweig
3
Technische Universität Hamburg
3
Tilburg University, School of Economics and Management
3
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
3
Air Malta Company <Luqa>
2
American Enterprise Institute for Public Policy Research
2
Australian Agricultural and Resource Economics Society - AARES
2
more ...
less ...
Published in...
All
Journal of air transport management
633
Journal of retailing and consumer services
435
International journal of hospitality management
397
Journal of business research : JBR
317
Tourism management : research, policies, practice
216
The journal of services marketing
204
Journal of Services Marketing
194
Journal of travel and tourism marketing
192
The service industries journal
183
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
176
Journal of revenue and pricing management
173
Journal of hospitality marketing & management
160
International journal of contemporary hospitality management
151
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
120
Transportation research / E : an international journal
116
European Journal of Marketing
115
Cogent business & management
107
International Journal of Bank Marketing
106
Services marketing quarterly
105
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
95
Tourism management perspectives : TMP
95
Journal of service research : JSR
93
Service business
93
The TQM journal : the international review of organizational improvement
88
Asia Pacific journal of marketing and logistics
87
Psychology & marketing
85
International journal of productivity and quality management : IJPQM
82
International Journal of Contemporary Hospitality Management
81
Industrial marketing management : the international journal for industrial and high-tech firms
80
SpringerLink / Bücher
79
Journal of the Academy of Marketing Science
73
Journal of service management
72
Journal of strategic marketing
72
International journal of quality and service sciences
70
Tourism analysis : an interdisciplinary tourism & hospitality journal
70
International journal of services and operations management
69
International Journal of Quality & Reliability Management
67
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
European journal of marketing : EJM
65
more ...
less ...
Source
All
ECONIS (ZBW)
18,780
Other ZBW resources
1,593
RePEc
757
USB Cologne (EcoSocSci)
268
EconStor
196
BASE
94
USB Cologne (business full texts)
32
more ...
less ...
Showing
21,361
-
21,370
of
21,720
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
21361
Language facilitation for outbound Chinese tourists : importance-performance and gap analyses of New Zealand hotels
Ying, Tianyu
;
Wen, Jun
;
Wang, Liang
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1222-1233
Persistent link: https://www.econbiz.de/10011942079
Saved in:
21362
Because I'm happy : exploring the happiness of shopping in social enterprises and its effect on customer satisfaction and loyalty
Cachero-Martínez, Silvia
;
García Rodríguez, Nuria
; …
- In:
Management decision
62
(
2024
)
2
,
pp. 492-512
Persistent link: https://www.econbiz.de/10014637157
Saved in:
21363
Do organizational commitment and consumer satisfaction mediate the relationship corporate social responsibility-sustainable performance? : assessing happiness management in Spanish...
Martinez Falcó, Javier
;
Sánchez-García, Eduardo
; …
- In:
Management decision
62
(
2024
)
2
,
pp. 643-664
Persistent link: https://www.econbiz.de/10014637183
Saved in:
21364
Empfehlungssysteme für Gruppen : Entscheidungsunterstützung für den gemeinsamen Konsum hedonischer Produkte
Marchand, André
-
2012
-
1. Aufl.
Persistent link: https://www.econbiz.de/10013444910
Saved in:
21365
Entwicklung und Erprobung eines Monitoringsystems "Effizienz und Effektivität" Berliner Bürgerämter : Abschlussbericht zur 2. Projektphase 2006 - 2008
Masser, Kai
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10013457181
Saved in:
21366
Kundenzufriedenheit und Kundenbindung in der Tourismusindustrie : eine empirische Untersuchung dargestellt am Beispiel der Kreuzfahrtbranche
Wiedmann, Klaus-Peter
;
Seegebarth, Barbara
;
Lösgen, …
-
2008
Persistent link: https://www.econbiz.de/10014011466
Saved in:
21367
Customer service training 101 : quick and easy techniques that get great results
Evenson, Renee
-
2005
Persistent link: https://www.econbiz.de/10012673329
Saved in:
21368
Die Rolle der Organisationsentwicklung im Dienstleistungsqualitätsmanagement : dargestellt am Beispiel einer Kundenbefragung im Privatkundengeschäft
Berkel, Ingrid
-
1998
Persistent link: https://www.econbiz.de/10013427111
Saved in:
21369
Der Zusammenhang zwischen Mitarbeiterzufriedenheit und Kundenzufriedenheit
Vom Holtz, Richard
-
1998
Persistent link: https://www.econbiz.de/10013428743
Saved in:
21370
Servicepolitik als Mittel zur Erhöhung der Kundenzufriedenheit und -bindung in Banken
Brinkmann, Thomas
-
1998
Persistent link: https://www.econbiz.de/10013444962
Saved in:
First
Prev
2133
2134
2135
2136
2137
2138
2139
2140
2141
2142
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
