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Investigating the impact of customer orientation on innovativeness: evidence from born-global firms in Turkey
Karatepe, Osman M.; Uner, M. Mithat; Kocak, Akin - In: Economic research 29 (2016) 1, pp. 721-734
Persistent link: https://www.econbiz.de/10012221984
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Subclinical : the invisible service worker
Bhatnagar, Kushagra - In: Marketing theory 20 (2020) 2, pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
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Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han; Kang, Fei; Hu, Sai-quan - In: Total quality management & business excellence 31 (2020) 14, pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
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Performance excellence through spirituality, emotional labour and customer orientation in insurance industry
Shafiee, Majid Mohammad; Tabaeeian, Reihaneh Alsadat; … - In: International journal of business excellence : IJBEX 21 (2020) 4, pp. 513-529
Persistent link: https://www.econbiz.de/10012250836
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The followership of hotel employees and the relationship between occupational burnout, job stress, and customer orientation : targeting the hotel service providers at luxury hotels
Kang, Jae-wan; Heo, Jeong-ho; Kim, Joon-ho - In: Tourism and hospitality research : the surrey quarterly … 16 (2016) 4, pp. 345-358
Persistent link: https://www.econbiz.de/10011628857
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Investigating customer orientation impact upon business performance and competitive advantage : evidence from the accommodation industry
Liow, Melissa Li Sa; Yeow, Kim Chai - In: International journal of economic perspectives : IJEP 9 (2015) 3, pp. 33-46
Persistent link: https://www.econbiz.de/10011579293
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Market orientation and business performance : a study of interrelationships and effects in a small sized hotels within Lagos State Metropolis
Ladipo, P. K. A.; Rahim, A. Ganiyu; Oguntoyibo, C. Abayomi - In: Academic journal of economic studies 2 (2016) 4, pp. 98-119
Persistent link: https://www.econbiz.de/10011580387
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Authentic leadership in sales management : the effects on salespeople's task related outcomes
Aydin, Samet; Kaya, Nihat - In: Business and Economic Research : BER 6 (2016) 2, pp. 133-155
Persistent link: https://www.econbiz.de/10011589398
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Reflections on jazz training and marketing education : what makes a great teacher?
Holbrook, Morris B. - In: Marketing theory 16 (2016) 4, pp. 429-444
Persistent link: https://www.econbiz.de/10011645938
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Awareness and implementation of total quality management : the case of enterprises in Danang City
Nguyen Thi Bich Thuy - In: Journal of economic development 23 (2016) 3, pp. 57-72
Persistent link: https://www.econbiz.de/10011647746