Narrow search
Showing 81 - 90 of 147,989
Cover Image
Does big data analytics influence frontline employees in services marketing?
Motamarri, Sradhi; Akter, Shahriar; Yanamandram, Venkat - In: Business process management journal 23 (2017) 3, pp. 623-644
Persistent link: https://www.econbiz.de/10011744797
Cover Image
Do customer discounts affect frontline employees?
Troebs, Cord-Christian; Wagner, Tillmann; Herzog, Walter - In: Journal of service research 24 (2021) 3, pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Cover Image
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary; Fazal-e-Hasan, Syed; Strebel, Judi - In: Journal of retailing and consumer services 58 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Cover Image
Comparing the life-cycles of service sales between buyers and sellers in business relationships through a teleological lens
Rodríguez, Rocío; Svensson, Göran; Román, Sergio - In: International journal of business excellence 15 (2018) 1, pp. 95-113
Persistent link: https://www.econbiz.de/10011954188
Cover Image
Exploring the interplay between frontline employees' humour styles in service encounters
Oliveira, Eduardo - In: Journal of marketing management : JMM ; journal of the … 40 (2024) 1/2, pp. 129-150
Persistent link: https://www.econbiz.de/10014549727
Cover Image
New technology and in-store service encounters : an analysis of coping practices and work experiences among frontline employees
Bäckström, Kristina - In: The international review of retail, distribution and … 33 (2023) 5, pp. 494-518
Persistent link: https://www.econbiz.de/10014558955
Cover Image
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid; Bagherzadeh, Ramin; Bhattarai, Ashok - In: Journal of service research 26 (2023) 4, pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Cover Image
Feeling anxious : the dark side of checkout charity solicitations
Hepworth, Adam; Lee, Na Young; Zablah, Alex R. - In: Journal of business research : JBR 136 (2021), pp. 330-342
Persistent link: https://www.econbiz.de/10012663208
Cover Image
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu - In: European journal of marketing 57 (2023) 5, pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Cover Image
Exploring frontline employee-customer linkages : a psychological contract perspective
Kutaula, Smirti; Gillani, Alvina; Leonidou, Leonidas C.; … - In: International journal of human resource management 33 (2022) 9, pp. 1848-1885
Persistent link: https://www.econbiz.de/10013370220