Mayer, Jessica; Zainuddin, Nadia; Russell-Bennett, Rebekah - In: Journal of Service Theory and Practice 29 (2019) 3, pp. 233-257
Purpose: The purpose of this paper is to understand the role of perceived threat, brand congruence, and social support on consumer coping strategies for a preventative health service. Design/methodology/approach: An online survey of 570 women aged over 50 in one Australian state was conducted...