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Understanding technologically-induced customer services in the Nigerian banking sector : the internet as a post-modern phenomenon
Ozuem, Wilson; Howell, Kerry E.; Lancaster, Geoffrey - In: International journal of information technology and … 15 (2016) 3, pp. 272-290
Persistent link: https://www.econbiz.de/10011719664
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Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries; Lee, Hwansoo; Zo, Hangjung; Ciganek, … - In: Journal of global information management : an official … 21 (2013) 2, pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
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Satisfaction with Interpersonal and Internet Interactions in Thai Corporate Banking : An Exploratory Study
Chiarakul, Tanyamai - 2015
This research explores bank and corporate customer views on customer satisfaction with interpersonal and internet … implemented internet banking, and with financial officers of 14 large corporate customers of these banks. Corporate customers … still prefer personal contact most of the time, although they find the internet channel useful for some things. Sources of …
Persistent link: https://www.econbiz.de/10013026699
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Determinants of e-banking adoption from customers' perspective : an empirical study
Singh, Sandeep - In: International journal of business and globalisation : IJBG 29 (2021) 4, pp. 470-485
Persistent link: https://www.econbiz.de/10012798172
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The impact of banks adoption of multi-channels mix on the internet banking service encounter quality : the case of Arab Middle East region
Migdadi, Yazan Khalid Abed-Allah; Omary, Ola Maher Al. - In: International journal of services and standards 12 (2017) 1, pp. 47-63
Persistent link: https://www.econbiz.de/10011874861
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An analysis of customers' acceptance of internet banking : an integration of e-trust and service quality to the TAM : the case of Turkey
Akgül, Yakup - In: E-manufacturing and E-service strategies in …, (pp. 154-198). 2018
Persistent link: https://www.econbiz.de/10011862549
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The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman; Husain, Khalid Sami - In: International journal of quality & reliability management 40 (2023) 2, pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
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E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani; Bajpai, V. N. - In: International journal of services and operations … 35 (2020) 2, pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
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The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali; Soofifard, Rahman; Ebrahimi, Mohsen; … - In: International journal of services and operations management 34 (2019) 1, pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
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A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94
Persistent link: https://www.econbiz.de/10011710582