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Managing telecommunication customer satisfaction versus perception of service quality
Rahmoune, Mbarek; Ben Salem, Anis; Zainine, Mohamed Amine - In: International journal of entrepreneurship and small … 47 (2022) 2/3, pp. 239-253
Persistent link: https://www.econbiz.de/10013455514
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Jordan Media, Internet & Telecommunications Complete Profile : This All-Inclusive Profile Includes All Three of Our Communications Reports
Press, World Trade - 2010 - 2nd ed.
Get all three comprehensive reports bundled into one for a complete media and communications profile of Jordan. An …
Persistent link: https://www.econbiz.de/10012676184
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The value of telecom subscribers and customer relationship management
Eskafi, Maryam; Hosseini, Seyyed hossein; Yazd, Atefe … - In: Business process management journal 19 (2013) 4, pp. 737-748
Persistent link: https://www.econbiz.de/10009779980
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Customer equity and CLV in Spanish telecommunication services
Segarra-Moliner, Jose Ramón; Moliner-Tena, Miguel Ángel - In: Journal of business research : JBR 69 (2016) 10, pp. 4694-4705
Persistent link: https://www.econbiz.de/10011554760
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Modeling customer lifetimes with multiple causes of churn
Braun, Michael; Schweidel, David A. - In: Marketing science : the marketing journal of the … 30 (2011) 5, pp. 881-902
Persistent link: https://www.econbiz.de/10009384007
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Impacts of key dimensions of customer value on customer relationship management (CRM) performance : evidence from Nigeria's Telecommunications industry
Adeniyi, Adegbuyi Omotayo - In: African journal of business and economic research : AJBER 2 (2007) 1, pp. 80-91
Persistent link: https://www.econbiz.de/10003570992
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Differential impact of customer equity drivers on satisfaction : the case of China's telecommunications industry
Seo, HaeJin; Fu, Linlin; Song, Tae Ho - In: Asia marketing journal 24 (2023) 4, pp. 178-189
Persistent link: https://www.econbiz.de/10013555701
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Customer relationship management systems and organizational performance : quantitative evidence from the Jordanian telecommunication industry
Al-Weshah, Ghazi A.; Al-Manasrah, Excimirey; … - In: Journal of marketing communications 25 (2019) 8, pp. 799-819
Persistent link: https://www.econbiz.de/10012203369
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An empirical investigation of the mediating role of relationship marketing skills on the relationship between customer satisfaction and customer loyalty
Akroush, Mamoun N.; Abu ElSamen, Amjad A. - In: International journal of internet marketing and … 7 (2012) 1, pp. 1-30
Persistent link: https://www.econbiz.de/10009507132
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The order winners' operations strategy of mobile phone service providers in developing economies : the case of Jordan
Khalid, Yazan; Migdadi, Abed-Allah - In: International journal of services and operations management 13 (2012) 3, pp. 329-360
Persistent link: https://www.econbiz.de/10009660746