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Perspectives on customer demot...
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Consumer behaviour
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Cunningham, Lawrence F.
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8
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8
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6
Ulaga, Wolfgang
6
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5
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4
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4
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3
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3
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3
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The journal of services marketing
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Consumer views of self-service technologies
Cunningham, Lawrence F.
;
Young, Clifford E.
;
Gerlach, …
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 719-732
Persistent link: https://www.econbiz.de/10003775771
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2
Perceived risk for multiple services in the consumer buying cycle
Cunningham, Lawrence F.
;
Gerlach, James
;
Harper, Michael D.
- In:
International journal of information systems in the …
1
(
2009
)
4
,
pp. 33-49
Persistent link: https://www.econbiz.de/10003900375
Saved in:
3
A comparison of consumer views of traditional services and self-service technologies
Cunningham, Lawrence F.
;
Young, Clifford E.
;
Gerlach, James
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 11-23
Persistent link: https://www.econbiz.de/10009525777
Saved in:
4
Comparing hybrid services in the United States and China
Cunningham, Lawrence F.
;
Young, Clifford E.
;
Hu, Zuohao
- In:
International journal of information systems in the …
5
(
2013
)
1
,
pp. 17-32
Persistent link: https://www.econbiz.de/10009747868
Saved in:
5
Evaluating the effectiveness of DOT's air travel consumer report
Cunningham, Lawrence F.
;
Brand, Richard
- In:
Transportation quarterly
43
(
1989
)
4
,
pp. 591-607
Persistent link: https://www.econbiz.de/10001075748
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6
Marketing research applications in intrastate and interstate tour bus markets
Thompson, Kenneth N.
- In:
Transportation quarterly
41
(
1987
)
4
,
pp. 601-618
Persistent link: https://www.econbiz.de/10001034668
Saved in:
7
Perceived risk for multiple services in the consumer buying cycle
Cunningham, Lawrence F.
;
Gerlach, James
;
Harper, Michael D.
- In:
Information systems and new applications in the service …
,
(pp. 309-323)
.
2011
Persistent link: https://www.econbiz.de/10009124068
Saved in:
8
Revisiting the brand luxury index : new empirical evidence and future directions
Conejo, Francisco J.
;
Cunningham, Lawrence F.
;
Young, …
- In:
The journal of brand management : an international journal
27
(
2020
)
1
,
pp. 108-122
Persistent link: https://www.econbiz.de/10012297800
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9
The role of service recovery in online privacy violation
Hazarika, Bidyut B.
;
Gerlach, James
;
Cunningham, Lawrence F.
- In:
International journal of e-business research : an …
14
(
2018
)
4
,
pp. 1-27
Persistent link: https://www.econbiz.de/10011941255
Saved in:
10
Toward a luxury service value taxonomy : empirical evidence and future directions
Conejo, Francisco J.
;
Cunningham, Lawrence F.
;
Young, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012179198
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