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Service quality
50
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Patterson, Paul G.
100
McColl-Kennedy, Janet R.
95
Brady, Michael K.
65
Patterson, Paul
20
Cheung, Lilliemay
14
Nguyen, Doan
14
Sweeney, Jillian C.
12
Voorhees, Clay M.
10
Benedicktus, Ray L.
9
Gustafsson, Anders
9
Ruyter, Ko de
9
Witell, Lars
9
Coote, Leonard V.
8
Mccoll-Kennedy, Janet R.
8
Nguyen Doan
8
Salunke, Sandeep
8
Weerawardena, Jay
8
Wetzels, Martin
8
Mathies, Christine
7
McColl-Kennedy, J. R.
7
Noy, Ilan
7
Yu, Ting
7
Bourdeau, Brian L.
6
Harris, Jennifer
6
Hogan, Suellen J.
6
Robertson, Christopher J.
6
Russell-Bennett, Rebekah
6
Snyder, Hannah
6
Soutar, Geoffrey N.
6
Styles, Chris
6
Wang, Cheng
6
Cicic, Muris
5
Darke, Peter R.
5
Dawes, Philip L.
5
Ferrarini, Benno
5
Ngo, Liem Viet
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The journal of services marketing
28
Journal of Services Marketing
21
Journal of business research : JBR
21
Journal of retailing
16
Journal of Business Research
12
Journal of Service Management
12
Journal of service research : JSR
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European Journal of Marketing
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Journal of service research
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Industrial marketing management : the international journal for industrial and high-tech firms
8
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6
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4
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Economic development quarterly : the journal of American economic revitalization
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Journal of Consumer Marketing
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of international marketing
2
Journal of marketing management : MM
2
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Journal of real estate practice and education : a publication of the American Real Estate Society
2
Journal of the American Statistical Association : JASA
2
Marketing theory
2
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1
Asian Case Research Journal (ACRJ)
1
Asian Review of Accounting
1
Asian review of accounting
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Brick & mortar shopping in the 21st century
1
Business horizons
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ECONIS (ZBW)
131
OLC EcoSci
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Other ZBW resources
55
RePEc
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BASE
15
USB Cologne (EcoSocSci)
3
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1
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
2
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
3
Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
Saved in:
4
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
5
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
6
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
7
Resource integration in liminal periods : transitioning to transformative service
Cheung, Lilliemay
;
McColl-Kennedy, Janet R.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 485-497
Persistent link: https://www.econbiz.de/10011418350
Saved in:
8
Tensions and trade-offs in multi-actor service ecosystems
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Coote, …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 655-666
Persistent link: https://www.econbiz.de/10012417385
Saved in:
9
Consumer-citizens mobilizing social capital following a natural disaster : effects on well-being
Cheung, Lilliemay
;
McColl-Kennedy, Janet R.
;
Coote, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 438-451
Persistent link: https://www.econbiz.de/10011742744
Saved in:
10
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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