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The effects of teppanyaki restaurant stimuli on diners’ emotions and loyalty
Peng, Norman; Chen, Annie Huiling; Hung, Kuang-Peng - In: International journal of hospitality management 60 (2017), pp. 1-12
Persistent link: https://www.econbiz.de/10011640089
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Does autonomy increase or decrease negative emotional displays from service workers? : a test of competing hypotheses
Smit, Brandon W.; Ryan, Liam C.; Nelson, Courtney A. - In: Journal of personnel psychology 15 (2016) 3, pp. 134-138
Persistent link: https://www.econbiz.de/10011644429
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Customer responses to food-related attributes in ethnic restaurants
Kim, Jong-Hyeong; Youn, Hyewon; Rao, Yong - In: International journal of hospitality management 61 (2017), pp. 129-139
Persistent link: https://www.econbiz.de/10011646251
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The road to customer loyalty paved with service customization
Bock, Dora E.; Magnus, Stephanie M.; Folse, Judith Anne … - In: Journal of business research : JBR 69 (2016) 10, pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
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The effects of emotions on preferences and choices for public goods
Boyce, Christopher J. (contributor) - 2015
Persistent link: https://www.econbiz.de/10010513283
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The effects of social media on emotions, brand relationship quality, and word of mouth : an empirical study of music festival attendees
Hudson, Simon; Roth, Martin S.; Madden, Thomas Justin; … - In: Tourism management : research, policies, practice 47 (2015), pp. 68-76
Persistent link: https://www.econbiz.de/10010499497
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"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes
Herter, Márcia Maurer; Santos, Cristiane Pizzutti dos; … - In: International journal of retail & distribution management 42 (2014) 9, pp. 780-804
Persistent link: https://www.econbiz.de/10010417745
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Emotions, mood and decision making
Virlics, Agnes - In: International journal of applied behavioral economics : … 3 (2014) 2, pp. 48-69
Persistent link: https://www.econbiz.de/10010424737
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Do people have accurate beliefs about the behavioral consequences of incidental emotions? : evidence from trust games
Kausel, Edgar E.; Connolly, Terry - In: Journal of economic psychology : research in economic … 42 (2014), pp. 96-111
Persistent link: https://www.econbiz.de/10010428822
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The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling; Peng, Norman; Hung, Kuang-peng - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 236-260
Persistent link: https://www.econbiz.de/10011300093