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51
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51
A theoretical model to investigate customer
loyalty
on logistics service providers for sustainable business performance
Soh, Keng Lin
;
Sze Hui Chin
;
Wong, Wai Peng
- In:
International journal of business performance and …
7
(
2015
)
3
,
pp. 212-232
Persistent link: https://www.econbiz.de/10011521212
Saved in:
52
The EPSI model as the main factor for identifying customer satisfaction : empirical research
González Menorca, Leonor
;
Fernández-Ortiz, Rubén
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 447-463
Persistent link: https://www.econbiz.de/10011558842
Saved in:
53
An exploratory study of consumer attitudes towards mobile ticketing in Sweden : ("work in progress") ; final paper submitted to the 24th European Regional Conference of the Interna...
Apanasevic, Tatjana
;
Markendahl, Jan
;
Arvidsson, Niklas
-
2013
expectations related to the public transport services, and consumer satisfaction and
loyalty
. The conducted research helped to …
Persistent link: https://www.econbiz.de/10010209350
Saved in:
54
Clothes, condoms, and customer satisfaction : the effect of employee mere presence on customer satisfaction depends on the shopping situation
Otterbring, Tobias
;
Lu, Chaoren
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 454-462
Persistent link: https://www.econbiz.de/10011970144
Saved in:
55
The influence of customer satisfaction, trust and information sharing on customer
loyalty
of professional services company : an empirical study on independent surveyor services ind...
Hannan, Sufrin
;
Suharjo, Budi
;
Kirbrandoko, Kirbrandoko
; …
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 344-353
Persistent link: https://www.econbiz.de/10011762843
Saved in:
56
Customer satisfaction and
loyalty
: a study of interrelationships and effects in Nigerian domestic airline industry
Ganiyu, Rahim A.
- In:
Oradea journal of business and economics
2
(
2017
)
1
,
pp. 7-20
Persistent link: https://www.econbiz.de/10011780634
Saved in:
57
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
58
Whether service quality determinants and customer satisfaction influence
loyalty
: a study of fitness services
Bandyopadhyay, Nirmalya
- In:
International journal of business excellence
15
(
2018
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10011954324
Saved in:
59
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests'
loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
60
Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust,
loyalty
, and perceived value
Pandey, Neeraj
;
Tripathi, Avinash
;
Jain, Devendra
;
Roy, …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
Saved in:
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