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The influence of e-relationship quality and e-service quality on customer loyalty in the context of Flipkart online retailer services

Menon, Balakrishnan - In: Journal of customer behaviour 17 (2018) 1/2, pp. 121-137

Persistent link: https://www.econbiz.de/10011936177

E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies

Muhammad Sabbir Rahman; Hossain, Md Afnan; Zaman, … - In: Journal of global information management : an official … 28 (2020) 1, pp. 39-55

Persistent link: https://www.econbiz.de/10012183249

Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from internet users in India

Ahmed, Asad; Rahman, Obaidur; Khan, Mohammed Naved - In: Journal of research in interactive marketing : … 11 (2017) 3, pp. 246-267

Persistent link: https://www.econbiz.de/10011779157

An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam

Bui Nhat Vuong; Sid Suntrayuth - In: Proceedings of the IWEMB 2019 : Third International …, (pp. 367-406). 2020

Persistent link: https://www.econbiz.de/10012521577

E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers

Kumar, Vikas; Ayodeji, Ogunmola Gabriel - In: Journal of retailing and consumer services 59 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012434257

The effect of perceived security on consumer purchase intensions in electronic commerce

Aggarwal, Aanchal; Rahul, Manmohan - In: International journal of public sector performance … 4 (2018) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10011957783

Effect of Trust, Satisfaction, Risk Perception, and Quality of Interest to Buy Online Website Using E-Commerce System

Suherman, Choirunnisa - 2020

This study aims to determine the effect of trust, satisfaction, perception of risk and quality website to purchase …

Persistent link: https://www.econbiz.de/10012845232

Customer Preferences for Different Service Quality Dimensions in Selected E-Commerce Websites in India

Sharma, Anjali; Bahl, Dr. Sanjay - 2020

customers visit and transact with a website is to provide them a service that meets their expectations and satisfies them. The e … perceived ease of use, perceived privacy, perceived website design, perceived personalization, perceived assurance, perceived … revealed that the website service quality dimensions have a dominant effect on customer perceived service quality, leading to …

Persistent link: https://www.econbiz.de/10014102115

The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study c...

Silviana, Nurfirda Sofia; Rofiaty; Puspaningrum, Astrid - 2022

Persistent link: https://www.econbiz.de/10013445121

Improving satisfaction and loyalty of online shop customer based on e-commerce innovation and e-service quality

Rahman, Sarli; Fadrul, Fadrul; Momin, Mujtaba M.; … - In: Gadjah Mada international journal of business 24 (2022) 1, pp. 56-81

Persistent link: https://www.econbiz.de/10013383199