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Patients' trio need satisfaction : a gap analysis between expectations and perceptions

Islam, Shahidul; Muhamad, Nazlida - In: Journal of business and economic analysis : (JBEA) 4 (2021) 2, pp. 119-130

Healthcare improvement relating to basic hospital service attributes is one of the most fundamental driving forces to … measure patients’ trio need satisfaction toward doctor service quality (DSQ), nurse caring quality (NCQ), and hospital … by being one of the few empirical studies relating to the most basic hospital service quality attributes, contributing to …

Persistent link: https://www.econbiz.de/10013337803

The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects

Alkhaldi, Rasha Zuhair; Abdallah, Ayman Bahjat - In: Journal of health organization and management 36 (2022) 3, pp. 368-387

Persistent link: https://www.econbiz.de/10013367359

The satisfaction of healthcare consumers : analysis and comparison of different methodologies

Vieira, Inês; Ferreira, Diogo R.; Pedro, Maria Isabel - In: International transactions in operational research : a … 30 (2023) 1, pp. 545-571

Persistent link: https://www.econbiz.de/10013417042

Toward hospitable healthcare

Yesawich, Peter C.; Shoemaker, Stowe - In: International journal of hospitality management 112 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014334483

Modeling patient perceptions about generic drug quality and trust with doctors : an empirical analysis for creating sustainable healthcare

Rejikumar G.; Ajitha, Aswathy Asokan; Kalpana, P.; … - In: IEEE transactions on engineering management : EM 70 (2023) 8, pp. 2968-2987

Persistent link: https://www.econbiz.de/10014364803

Patient consideration of local hospital, center of excellence, and medical tourism options for surgery

Yoo, Boonghee; Thelen, Shawn T.; Harrison, Kristina - In: Health marketing quarterly 40 (2023) 2, pp. 119-140

Persistent link: https://www.econbiz.de/10014295039

A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction

Ali, Naser; Dzandu, Michael D. - In: Journal of health organization and management 37 (2023) 2, pp. 133-157

Persistent link: https://www.econbiz.de/10014303222

How satisfactory are empathetic care and robotic assistance in telemedicine services?

Saxena, Shilpi; Prashar, Anupama - In: The service industries journal 43 (2023) 11/12, pp. 827-853

Persistent link: https://www.econbiz.de/10014321627

Service quality in health care : empathy as a double-edged sword in the physician-patient relationship

Cadet, Fabienne; Sainfort, François - In: International journal of pharmaceutical and healthcare … 17 (2023) 1, pp. 115-131

Persistent link: https://www.econbiz.de/10014336885

Healthcare quality and dementia risk

Aravena, José M.; Chen, Xi; Levy, Becca R. - 2024

Low healthcare quality has been found to predict the development of several illnesses in older adults, while the … evidence on dementia is still lacking. This study assesses whether and to what extent experiencing low healthcare quality can … healthcare quality was assessed at baseline through healthcare discrimination and dissatisfaction with healthcare services. The …

Persistent link: https://www.econbiz.de/10014483939