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Aravena, José M.; Chen, Xi; Levy, Becca R. - 2024

Low healthcare quality has been found to predict the development of several illnesses in older adults, while the … evidence on dementia is still lacking. This study assesses whether and to what extent experiencing low healthcare quality can … healthcare quality was assessed at baseline through healthcare discrimination and dissatisfaction with healthcare services. The …

Persistent link: https://www.econbiz.de/10014495150

Translating satisfaction determination from health care to the automotive industry

Meinzer, Stefan; Prenninger, Johann; Vesel, Patrick; … - In: Service business 10 (2016) 4, pp. 651-685

Persistent link: https://www.econbiz.de/10011722415

The assessment of service quality in private hospitals in Amman area using the gap approach

Khraisat, Alaa; Sweis, Rateb J.; Saleh, Rawan; Suifan, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 281-308

Persistent link: https://www.econbiz.de/10011861155

Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction

Peng, Xiaosong; Flynn, Barbara Bechler; Narayanan, … - In: Decision sciences 54 (2023) 5, pp. 494-513

Persistent link: https://www.econbiz.de/10014432005

Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala

Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72

Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services …, developed by Padma et al. (2009), composed by eight quality dimensions, applied the performance measurement model (SERVPERF …

Persistent link: https://www.econbiz.de/10011709598

Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital

Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874

Persistent link: https://www.econbiz.de/10011581162

Mexico's medical tourism healthcare service quality : a content analysis of international patients' online testimonials

Guiry, Michael; Morgan, Audra - In: International journal of leisure and tourism marketing … 7 (2021) 2, pp. 105-135

Persistent link: https://www.econbiz.de/10012513489

The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach

Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907

Persistent link: https://www.econbiz.de/10010393800

Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry

Sadeh, Ehsan; Garkaz, Mansour - In: Journal of travel and tourism marketing 36 (2019) 2, pp. 253-267

Persistent link: https://www.econbiz.de/10012179396

Assessment of patient satisfaction in tertiary care public hospitals

Mukherjee, Debarshi; Saha, Mahasweta; Chatterjee, Rajesh; … - In: International journal of business innovation and … 30 (2023) 2, pp. 148-164

Persistent link: https://www.econbiz.de/10014293932