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81
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
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82
Watch your tone : how a brand's tone of voice on social media influences consumer responses
Barcelos, Renato Hübner
;
Dantas, Danilo C.
;
Sénécal, …
- In:
Journal of interactive marketing : a quarterly …
41
(
2018
),
pp. 60-80
Persistent link: https://www.econbiz.de/10011844952
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83
I can forgive you, but I can't forgive the firm : an examination of service failures in the sharing economy
Suri, Anshu
;
Huang, Bo
;
Sénécal, Sylvain
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
4
,
pp. 355-370
Persistent link: https://www.econbiz.de/10012181626
Saved in:
84
The tone of voice of tourism brands on social media : does it matter?
Barcelos, Renato Hübner
;
Dantas, Danilo C.
;
Sénécal, …
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 173-189
Persistent link: https://www.econbiz.de/10012128584
Saved in:
85
Balancing the score : the financial impact of resource dependence on symphony orchestras
McGrath, Tara
;
Legoux, Renaud
;
Sénécal, Sylvain
- In:
Journal of cultural economics
41
(
2017
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10011796169
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86
Service crisis recovery and firm performance : insights from information breach announcements
Rasoulian, Shahin
;
Grégoire, Yany
;
Legoux, Renaud
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 789-806
Persistent link: https://www.econbiz.de/10011779515
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87
The effect of counterproductive time on online task completion
Nantel, Jacques
;
Sénécal, Sylvain
- In:
International journal of internet marketing and …
5
(
2009
)
4
,
pp. 246-259
Persistent link: https://www.econbiz.de/10009850612
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88
The effects of service crises and recovery resources on market reactions : an event study analysis on data breach announcements
Rasoulian, Shahin
;
Grégoire, Yany
;
Legoux, Renaud
; …
- In:
Journal of service research
26
(
2023
)
1
,
pp. 44-63
Persistent link: https://www.econbiz.de/10014246193
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89
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
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90
An extended health belief model for COVID-19 : understanding the media-based processes leading to social distancing and panic buying
Radanielina-Hita, Marie Louise
;
Grégoire, Yany
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
1
,
pp. 132-152
Persistent link: https://www.econbiz.de/10013493155
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