//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
New market opportunities by me...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Customer satisfaction
13,761
Kundenzufriedenheit
13,625
Service quality
6,230
Dienstleistungsqualität
6,204
Konsumentenverhalten
5,932
Consumer behaviour
5,930
Beziehungsmarketing
5,676
Relationship marketing
5,672
Zahlungsverkehr
4,052
Payment system
3,946
customer satisfaction
1,256
Satisfaction
1,104
Online-Handel
1,025
Online retailing
1,022
Arbeitszufriedenheit
1,012
Job satisfaction
1,003
Customer service
991
Kundenservice
986
Qualitätsmanagement
924
USA
919
United States
909
Electronic Commerce
886
Theorie
884
Theory
883
Quality management
876
Urlaubsverhalten
865
Holiday behaviour
864
E-commerce
862
Einzelhandel
835
Retail trade
816
Emotion
814
Deutschland
793
Beschwerdemanagement
773
Complaint management
772
Vertrauen
754
Confidence
753
Bank
748
Germany
745
Brand image
705
Markenimage
705
more ...
less ...
Online availability
All
Undetermined
6,471
Free
4,578
Type of publication
All
Article
14,388
Book / Working Paper
5,450
Journal
70
Other
19
Type of publication (narrower categories)
All
Article in journal
12,498
Aufsatz in Zeitschrift
12,498
Graue Literatur
1,382
Non-commercial literature
1,382
Aufsatz im Buch
1,066
Book section
1,066
Working Paper
973
Arbeitspapier
926
Hochschulschrift
504
Thesis
395
Collection of articles of several authors
219
Sammelwerk
219
Article
137
Case study
131
Fallstudie
131
Conference paper
125
Konferenzbeitrag
125
Aufsatzsammlung
105
Amtsdruckschrift
91
Government document
91
Dissertation u.a. Prüfungsschriften
85
Konferenzschrift
82
Bibliografie enthalten
66
Bibliography included
66
Conference proceedings
51
Ratgeber
30
Guidebook
26
Collection of articles written by one author
25
Sammlung
25
Statistik
24
Lehrbuch
19
Textbook
18
Interview
16
Statistics
16
Amtliche Publikation
14
Glossar enthalten
13
Glossary included
13
Conference Paper
12
Handbook
12
Handbuch
12
more ...
less ...
Language
All
English
16,946
German
1,672
Undetermined
995
French
92
Spanish
57
Italian
39
Russian
35
Polish
19
Dutch
18
Lithuanian
13
Norwegian
13
Portuguese
8
Indonesian
6
Danish
5
Finnish
5
Croatian
5
Hungarian
5
Swedish
5
Serbian
4
Czech
3
Albanian
3
Romanian
2
Ukrainian
2
Slovenian
1
Turkish
1
more ...
less ...
Author
All
Han, Heesup
72
Homburg, Christian
59
Stavins, Joanna
51
Humphrey, David B.
44
Bounie, David
41
Mattila, Anna S.
40
McAndrews, James Joseph
36
Svensson, Göran
34
Gil Saura, Irene
33
Mittal, Vikas
33
Kahn, Charles M.
31
Leinonen, Harry
31
Roberds, William
30
Aksoy, Lerzan
29
Wong, IpKin Anthony
29
Kosse, Anneke
28
Ringle, Christian M.
28
Stix, Helmut
28
Söderlund, Magnus
28
Usman, Osly
28
Bolt, Wilko
27
Shy, Oz
27
Huynh, Kim P.
26
Prentice, Catherine
26
Huber, Frank
25
Bruhn, Manfred
24
Prayag, Girish
24
Prybutok, Victor R.
24
Heijmans, Ronald
23
Hyun, Sunghyup Sean
23
Schuh, Scott
23
Soramäki, Kimmo
23
Bilgihan, Anil
22
Keiningham, Timothy
22
Schmidt, Tobias
22
Spiller, Achim
22
Evanschitzky, Heiner
21
Jang, Soocheong
21
Jonker, Nicole
21
Martin, Antoine
21
more ...
less ...
Institution
All
International Monetary Fund (IMF)
221
International Monetary Fund
219
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
38
Europäische Zentralbank
27
Springer Fachmedien Wiesbaden
24
National Bureau of Economic Research
18
Banca d'Italia
16
Bank für Internationalen Zahlungsausgleich / Committee on Payments and Market Infrastructures
12
Verlag Dr. Kovač
12
Université Paris-Dauphine (Paris IX)
11
Europäische Kommission
10
Europäisches Währungsinstitut
9
Internationaler Währungsfonds
9
Books on Demand GmbH <Norderstedt>
8
Han gug eun haeng
7
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Nomos Verlagsgesellschaft
6
Norges Bank
6
OECD
6
Sveriges Riksbank
6
World Bank
6
Bank für Internationalen Zahlungsausgleich
5
Deutsche Bundesbank
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
5
Europäisches Währungsinstitut / Working Group on EU Payment Systems
5
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
5
Group of Thirty
5
IGI Global
5
ISM University of Management and Economics
5
Internationaler Währungsfonds / Monetary and Exchange Affairs Department
5
Zenkoku-Ginkō-Kyōkai-Rengōkai
5
Bank für Internationalen Zahlungsausgleich / Ausschuß für Zahlungsverkehrs- und Abrechnungssysteme der Zentralbanken der Länder der Zehnergruppe
4
Bank of England
4
Danmarks Nationalbank
4
Erasmus Research Institute of Management
4
Europäische Wirtschaftsgemeinschaft / Ausschuss der Präsidenten der Zentralbanken der Mitgliedsstaaten / Arbeitsgruppe für EG-Zahlungsverkehrssysteme
4
HAL
4
Institut de Préparation à l'Administration et à la Gestion (IPAG)
4
International Telecommunications Society (ITS)
4
more ...
less ...
Published in...
All
Journal of retailing and consumer services
443
International journal of hospitality management
363
Journal of business research : JBR
325
Journal of payments strategy & systems
216
IMF Staff Country Reports
197
The journal of services marketing
196
The service industries journal
176
Journal of travel and tourism marketing
173
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
143
Cogent business & management
107
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Services marketing quarterly
103
Journal of service research : JSR
90
Service business
89
Asia Pacific journal of marketing and logistics
87
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Tourism management perspectives : TMP
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Psychology & marketing
80
Journal of the Academy of Marketing Science
77
SpringerLink / Bücher
74
Industrial marketing management : the international journal for industrial and high-tech firms
73
International journal of productivity and quality management : IJPQM
73
Journal of service management
71
Journal of strategic marketing
70
The international journal of bank marketing : IJBM
69
Total quality management & business excellence
68
International journal of quality and service sciences
66
International journal of services and operations management
64
European journal of marketing : EJM
63
Staff working paper / Bank of Canada
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
Journal of Asian finance, economics and business : JAFEB
60
Managing service quality : MSQ ; an international journal
58
International journal of quality & reliability management
57
International journal of services, economics and management
55
more ...
less ...
Source
All
ECONIS (ZBW)
18,225
RePEc
970
USB Cologne (EcoSocSci)
322
EconStor
207
BASE
122
Other ZBW resources
38
USB Cologne (business full texts)
32
OLC EcoSci
11
more ...
less ...
Showing
1
-
10
of
19,927
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests'
loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
2
Exploring antecedents & consequences of customer satisfaction with smartphones : implications for CRM
Kim, Arum
;
Cho, Yoon C.
- In:
Journal of business & economics research
13
(
2015
)
4
,
pp. 215-229
Persistent link: https://www.econbiz.de/10011412119
Saved in:
3
A theoretical model to investigate customer
loyalty
on logistics service providers for sustainable business performance
Soh, Keng Lin
;
Sze Hui Chin
;
Wong, Wai Peng
- In:
International journal of business performance and …
7
(
2015
)
3
,
pp. 212-232
Persistent link: https://www.econbiz.de/10011521212
Saved in:
4
Investigating the impact of justice dimension and perceived value on customer satisfaction for sharing economy of accommodation
Cho, Yoon C.
;
Bokyeong, Kim
- In:
Journal of business & economics research
14
(
2016
)
4
,
pp. 153-170
Persistent link: https://www.econbiz.de/10011603796
Saved in:
5
Relationship building through Facebook brand pages : the multifaceted roles of identification, satisfaction, and perceived relationship investment
Popp, Bastian
;
Wilson, Bradley
;
Horbel, Chris
; …
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 278-294
Persistent link: https://www.econbiz.de/10011591986
Saved in:
6
Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction,
loyalty
and behavioural intentions : a conceptual framework
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
3
,
pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
Saved in:
7
Strategic consequences of self-service technology evaluations
Taillon, Brian J.
;
Huhmann, Bruce A.
- In:
Journal of strategic marketing
27
(
2019
)
3
,
pp. 268-279
Persistent link: https://www.econbiz.de/10012202459
Saved in:
8
Quality-satisfaction-
loyalty
linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
9
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
10
The influence of customer satisfaction, trust and information sharing on customer
loyalty
of professional services company : an empirical study on independent surveyor services ind...
Hannan, Sufrin
;
Suharjo, Budi
;
Kirbrandoko, Kirbrandoko
; …
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 344-353
Persistent link: https://www.econbiz.de/10011762843
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->