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Exploring total quality management applications under uncertainty : a research agenda for the shipping industry

Pantouvakis, Angelos; Psomas, Evangelos - In: Maritime economics & logistics : a quarterly scientific … 18 (2016) 4, pp. 496-512

Persistent link: https://www.econbiz.de/10011587537

ISO 9001 overall performance dimensions: an exploratory study

Psomas, Evangelos; Pantouvakis, Angelos - In: The TQM Journal 27 (2015) 5, pp. 519-531

Purpose – The purpose of this paper is to validate and assess the performance dimensions reflecting ISO 9001 benefits in service companies and to determine their relationships. Design/methodology/approach – A research study was carried out in 198 ISO 9001:2008 certified Greek service...

Persistent link: https://www.econbiz.de/10015032296

The underlying factorial structure and significance of the Six Sigma difficulties and critical success factors : the Greek case

Psomas, Evangelos - In: The TQM journal : the international review of … 28 (2016) 4, pp. 530-546

Persistent link: https://www.econbiz.de/10011584515

Psomas, Evangelos - In: Benchmarking : an international journal 29 (2022) 4, pp. 1185-1213

Persistent link: https://www.econbiz.de/10013370774

The relative importance of service features in explaining customer satisfaction : a comparison of measurement models

Pantouvakis, Angelos - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 366-387

Persistent link: https://www.econbiz.de/10008655292

Internal marketing and the moderating role of employees : an exploratory study

Pantouvakis, Angelos - In: Total quality management & business excellence : an … 23 (2012) 2, pp. 177-195

Persistent link: https://www.econbiz.de/10009509627

Travellers' behavioral intentions depending on their beliefs : an empirical study

Pantouvakis, Angelos - In: International journal of quality and service sciences 5 (2013) 1, pp. 4-18

Persistent link: https://www.econbiz.de/10009754734

The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry

Pantouvakis, Angelos - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1174-1187

Persistent link: https://www.econbiz.de/10009793740

Market orientation and service quality : opponents or colleagues

Pantouvakis, Angelos - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 89-111

Persistent link: https://www.econbiz.de/10010404690

Internal service quality and job satisfaction synergies for performance improvement : some evidence from a B2B environment

Pantouvakis, Angelos - In: Journal of targeting, measurement and analysis for marketing 19 (2011) 1, pp. 11-22

Persistent link: https://www.econbiz.de/10009233567

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