The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

"This book explores lean six sigma for optimal system performance in manufacturing and service organizations. It covers topics such as using lean tools to assess and improve lighting conditions on an university campus and accessing quality in the online course design process using lean six sigma...