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discount travel agencies. It also gives a new story of how the Internet can reduce competition …
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Purpose – The purpose of this paper is to research the travel agencies’ communication with market segments. Communication with market segments takes into account marketing communication means as well as the implementation of different business orientations. Design – Special emphasis is...
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Grundlagen des Kundenbeziehungsmanagements -- Wirkungsmodell der Beziehungsvorteile -- Konzeption der empirischen Untersuchung -- Ergebnisse der empirischen Untersuchung -- Implikationen für das Kundenbeziehungsmanagement.
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