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Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic; Gil-Doménech, Dolors; Bastida, Ramon - In: Total quality management & business excellence 30 (2019) 2, pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
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Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
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The effect of fQ model on patient's satisfaction in military hospitals in Jordan
Ajarmah, Balqees Salem; Hashem, Tareq N.; Swies, Rateb Jalil - In: International journal of productivity and quality … 20 (2017) 3, pp. 273-290
Persistent link: https://www.econbiz.de/10011751072
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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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Determinants of patient satisfaction with public hospital services
Ladhari, Riadh; Rigaux-Bricmont, Benny - In: Health marketing quarterly 30 (2013) 4, pp. 299-318
Persistent link: https://www.econbiz.de/10010244751
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Patient satisfaction mediates the influence of trust, service quality and hospital sharia compliance on patient loyalty in Sharia hospitals in Riau province from an Islamic perspec...
Wahyuningsih, Eny; Mariyanti, Tatik; Hatta, Zulhelmy M. - 2023
Persistent link: https://www.econbiz.de/10014480096
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An integrated methodology for evaluating patient service quality
Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
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Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty hospitals of North India
Dogra, Ajay Kumar; Sharma, Sanjeev Kumar - In: International journal of management practice : IJMP 14 (2021) 3, pp. 368-385
Persistent link: https://www.econbiz.de/10012515119
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Determinants of patient satifaction with hospital service quality in the context of Iranian health care market
Noorossana, Rassoul; Delshad, Adel Talaei; Nayebpour, … - In: International journal of operations and quantitative … 27 (2021) 3, pp. 287-302
Persistent link: https://www.econbiz.de/10013362104
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Patient satisfaction and change in medical care provider : a longitudinal study
Marquis, M. Susan; Davies, Allyson Ross; Ware jr., John E. - 1982
Persistent link: https://www.econbiz.de/10000011500