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Regulation of emotions, interpersonal conflict, and job performance for salespeople
Mulki, Jay P.; Jaramillo, Fernando; Goad, Emily A.; … - In: Journal of business research : JBR 68 (2015) 3, pp. 623-630
Persistent link: https://www.econbiz.de/10010496161
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry
Itani, Omar S.; Inyang, Aniefre Eddie - In: International Journal of Bank Marketing 33 (2015) 6, pp. 692-716
Purpose – The purpose of this paper is to examine the relations between salespeople’s empathy and listening behaviour … stress (FS) experienced by salespeople. The paper examines specific effects of FS on factors related to a salesperson … behaviour mediate the relationship between customers’ perception of salespeople’s empathy and RQ with the bank. Moreover, the …
Persistent link: https://www.econbiz.de/10014760821
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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.; Lau, Virginia Meng-Chan - In: International journal of hospitality management 83 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
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Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Xie, Fang; Zhang, Xufan; Ye, Jing; Zhou, Lulu; Zhang, … - In: Journal of service theory and practice 33 (2023) 6, pp. 797-819
Persistent link: https://www.econbiz.de/10014448096
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Salesperson's spiritual response to job burnout : the role of karma and the moderating impact of thought self-leadership
Singh, Ramendra; Singhal, Rakesh Kumar; Shukla, Keerti - In: The journal of business & industrial marketing 37 (2022) 12, pp. 2442-2452
Persistent link: https://www.econbiz.de/10013455419
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Salespeople stress and how should they cope with it to avoid the burnout
Srivastava, Rajesh - In: SocioEconomic challenges : SEC 2 (2018) 3, pp. 49-58
Persistent link: https://www.econbiz.de/10012034768
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Variable compensation and salesperson health
Habel, Johannes; Alavi, Sascha; Linsenmayer, Kim Tina - In: Journal of marketing 85 (2021) 3, pp. 130-149
Persistent link: https://www.econbiz.de/10012522224
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Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.; Rod, Michel; Gibbs, Tanya - In: Journal of retailing and consumer services 23 (2015), pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
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The role of the seven dimensions of job satisfaction in salesperson's attitudes and behavior
Rutherford, Brian; Boles, James Sanders; Hamwi, G. Alexander - In: Journal of business research : JBR 62 (2009) 11, pp. 1146-1151
Persistent link: https://www.econbiz.de/10003897437