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QUIS <12, 2011, Ithaca, NY>
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Journal of Service Management
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ECONIS (ZBW)
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31
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
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32
Sequence effects in service bundles : implications for service design and scheduling
Dixon, Michael
;
Verma, Rohit
- In:
Journal of operations management
31
(
2013
)
3
,
pp. 138-152
Persistent link: https://www.econbiz.de/10009747925
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33
QUIS 12 : expanding the definition of service excellence and quality in service
Verma, Rohit
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009619183
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34
Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana
;
Verma, Rohit
;
Wardell, Don G.
- In:
Production and operations management : an international …
22
(
2013
)
3
,
pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
Saved in:
35
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
36
Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana
;
Verma, Rohit
;
Bonner, Bryan L.
; …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
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37
Using revealed- and stated-preference customer choice models for making pricing decisions in services : an illustration from the hospitality industry
MacDonald, Leo
;
Anderson, Chris K.
;
Verma, Rohit
- In:
Journal of revenue and pricing management
11
(
2012
)
2
,
pp. 160-174
Persistent link: https://www.econbiz.de/10009561150
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38
Issues in the use of ratings-based versus choice-based conjoint analysis in operations management research
Karniouchina, Ekaterina V.
;
Moore, William L.
;
Rhee, Bo …
- In:
European journal of operational research : EJOR
197
(
2009
)
1
,
pp. 340-348
Persistent link: https://www.econbiz.de/10003829064
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39
Operations & supply chain management : world class theory and practice
Verma, Rohit
;
Boyer, Kenneth K.
-
2010
-
1. ed., internat. student ed.
Persistent link: https://www.econbiz.de/10003798430
Saved in:
40
Outback Steakhouse in Korea : a commentary
Verma, Rohit
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
1
,
pp. 79-81
Persistent link: https://www.econbiz.de/10003656386
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