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A holistic fuzzy approach to create competitive advantage via quality management in services industry (case study: life-insurance services)
Vaziri, Jalil; Beheshtinia, Mohammad Ali - In: Management decision : MD 54 (2016) 8, pp. 2035-2062
Persistent link: https://www.econbiz.de/10011593505
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Managing quality within existing supply chains : case studies from Jordan
Mazzawi, Randa; Alawamleh, Mohammad - In: International journal of services and operations management 32 (2019) 1, pp. 44-66
Persistent link: https://www.econbiz.de/10012008845
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Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash; Akasheh, Sajad - In: International journal of productivity and quality … 21 (2017) 4, pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
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Determining service improvement priority in a zoological park
Sukwadi, Ronald; Yang, Ching-Chow - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 1-20
equation model (SEM) with SERVQUAL and refined Kano models. Findings and Originality/value: Based on the analysis of data …
Persistent link: https://www.econbiz.de/10011904332
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Spectator perception of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach
Kim, Suk-kyu; Yim, Brian H.; Byon, Kevin K.; Yu, Jea-Gu; … - In: International journal of sports marketing & sponsorship 17 (2016) 2, pp. 153-171
Persistent link: https://www.econbiz.de/10011578729
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A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Beheshtinia, Mohammad Ali; Azad, Mohsen Farzaneh - In: Total quality management & business excellence 30 (2019) 7, pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
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Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model
Kayapınar, Sema; Erginel, Nihal - In: Total quality management & business excellence 30 (2019) 13, pp. 1429-1448
Persistent link: https://www.econbiz.de/10012199895
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The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid; Panchal, Dinesh; Bali, Aditya - In: International journal of productivity and quality … 33 (2021) 2, pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
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Measuring quality in automobile aftersales : AutoSERVQUAL scale
Gencer, Yasin Galip; Akkucuk, Ulas - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 110-123
service quality measurement scales in literature first and then continues by the adaptation process of SERVQUAL over …
Persistent link: https://www.econbiz.de/10011820627
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Quality certification and customer satisfaction
Sutawijaya, A. H.; Mochtar, I. L.; Nawangsari, L. C. - In: European research studies 21 (2018) 3, pp. 266-279
Persistent link: https://www.econbiz.de/10012220301