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An exploratory examination of management accounting service and information quality

Fleischman, Gary M.; Johnson, Eric N.; Walker, Kenton B. - In: Journal of management accounting research : JMAR 29 (2017) 2, pp. 11-31

Persistent link: https://www.econbiz.de/10011924711

Ghee with glee : a study of how consumers evaluate product packaging

Chavadi, Chandan Andanesh; Vishwanatha, M. R.; Mubeen, … - In: Metamorphosis : a journal of management research 17 (2018) 2, pp. 100-110

Persistent link: https://www.econbiz.de/10012041874

Service quality dimensions as predictors of customer loyalty in mobile payment services : moderating effect of gender

Liana, Pamela John; Jaensson, Jan-Erik; Mmari, Goodluck - In: Future Business Journal 9 (2023) 1, pp. 1-15

The changes in market dynamics, customer-to-customer interactions, and the use of artificial intelligence have created a great concern among marketers in understanding customer behaviours such as customer loyalty. Policymakers account for the provision of quality service in terms of subscription...

Persistent link: https://www.econbiz.de/10014505891

How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective

Diep Ngoc Su; Duy Quy Nguyen-Phuoc; Tien Hanh Duong; My … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4178-4205

Persistent link: https://www.econbiz.de/10013413352

Service quality and customers' purchase intentions : an empirical study of the Indian banking sector

Choudhury, Koushiki - In: The international journal of bank marketing : IJBM 31 (2013) 7, pp. 529-543

Persistent link: https://www.econbiz.de/10010200804

Managing the internal IT service quality in public sector banks of India

Dhingra, Sanjay - In: International journal of business information systems : … 19 (2015) 4, pp. 403-418

Persistent link: https://www.econbiz.de/10011405852

Service quality gap approach : a case of Indian customer's satisfaction of private banks

Ali, Sadia Samar; Kaur, R.; Pande, Maj J. C.; Ahmad, F. - In: International journal of business excellence 7 (2014) 4, pp. 429-453

Persistent link: https://www.econbiz.de/10011296478

Impact of service quality on customer satisfaction in private and public sector banks

Paul, Justin; Mittal, Arun; Srivastav, Garima - In: The international journal of bank marketing : IJBM 34 (2016) 5, pp. 606-622

Persistent link: https://www.econbiz.de/10011606120

Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan

Dammaj, Alaa; Alawneh, Afnan; Hammad, Ayman Abu; Sweis, … - In: International journal of productivity and quality … 17 (2016) 4, pp. 437-455

Persistent link: https://www.econbiz.de/10011588117

Passengers' perceived service quality : a construct validation

Dhawan, Ritu; Sandhu, H. S. - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 82-105

Persistent link: https://www.econbiz.de/10011533006